Article | June 20, 2019

Overcoming E-commerce Challenges Through Software Testing

By Ray Parker

Walmart & Sam's Club eCommerce Site Upgrades

E-commerce applications are commonly used by online business applications for selling and buying products. In the 21st century, digital shopping has taken back the brick-and-mortar stores. Just like other applications, e-commerce software supports business operations like online funds transfer, inventory and supply chain management. Developers devise strategies to introduce user-friendly features to enhance user experience. An independent software testing company introduces effective software testing tools to ensure that it meets and exceeds customer expectations. When an e-commerce application is designed, development teams test it rigorously to make if free from bugs and errors. This improves their software quality and encourages customers to shop from their online stores. Software testing has a direct impact on e-commerce business and improves its sales a great deal.

One of the basic strategies to attract customers to e-commerce business is attracting customers’ attention by ensuring the website works smoothly. However, this is the biggest challenges that online businesses face. In order to sell their products online, they require having a strong website with user-friendly features. Thus, software testing provides solutions to make applications work efficiently. Let’s have a look at how software testing contributes to overcoming e-commerce challenges:

Designers constantly try new features and conduct frequent updates – This makes it difficult for the users to keep up with the application when the features change from time to time. Also, it is not possible to make an app completely bug-free, but the glitches can be reduced to provide a better user experience.

Knowledge about e-commerce domain – Software testers not only require testing skills but should also have knowledge about e-commerce domain. There are usually so many areas to test, that usually the track is lost and it can also affect the testing efforts.

Manual testing consumes a lot of time – Once there are changes in the requirements of an application, it should be automatically updated. Manual testing consumes a lot of time and effort, so QA testers should schedule automated tests to carry out design changes and updates easily.

No proper test process – Another issue that development teams come across while e-commerce testing is that there is no proper process. But with a scalable test process, collection of metrics is improved, which not speeds up the process, but also improves quality.

Lack of Structured QA testing – It involves test plans, test cases, test tools, and test results. Which means that everything is documented and available for software testers when required. Thus, structured QA testing efforts help develop better e-commerce business.


E-commerce faces some common challenges from time to time, thus development teams also have to stay updated with the latest requirements. This is where software testing comes in and provides e-commerce business chances to grow. Software developers and testers keep the e-commerce website or application up-to-date according to the latest requirements and allow users to enjoy better shopping experience. Software testing also ensures the security of sensitive customer data and provides a quality experience to online shoppers.

Author Bio:

Ray Parker is a senior marketing consultant with a knack for writing about the latest news in tech, quality assurance, software development and travel. With a decade of experience working in the tech industry, Ray now dabbles out of his New York office.