PAR Hardware Support Services

PAR Support Services Provides Peace-of-Mind

Should there ever be a problem with Par hardware, Par has a 24/7 call center to assist with any technology problems. If the situation requires someone onsite, Par has a nationwide in-house field service team that can be on-site within 4 hours in most U.S. locations.

We understand the cost of a down terminal… We have the resources to make sure we get it back up and running.

CALL CENTER

Par's call center was named "Call Center of the Year for 2000" by Call Center Magazine. Par's 24/7 call center handles over 50,000 inbound and outbound calls, resolves more than 20,000 technical incidents and delivers over 2,500 repaired units directly to our customers each month.

The call center is set up to manage issues to resolution. If required, the call center will dispatch a field technician or part request.

FIELD SERVICE TEAM

Par has created an in-house field service team that can be on-site in 4 hours in most U.S. locations. The average field service team member has 7 years of POS experience and is a specialist in Microprocessor-Based Systems as well as POS customer environments.

DEPOT SERVICE

PAR has two Depot Service Programs: Advanced Exchange, which will provide the customer with next day replacement; and Standard Depot, which has a three-day equipment turnaround.

The Depot Repair Process is ISO 9001:2000 Certified and each repaired unit is thoroughly diagnosed, upgraded to incorporate ECN's and cleaned, tested and burned-in. Each Component part and replacement is thoroughly researched and tested by engineering before approving, purchased only from engineering approved vendors and purchased new, not refurbished.

HARDWARE MAINTENANCE MANAGEMENT

Just as PC-based technology has revolutionized the business office, modern retail and convenience and petroleum companies rely heavily on the successful operation of computerized Point-of-Sale (POS) and Back-Office-Systems (BOS) to take and fulfill orders and perform critical management tasks. It is imperative that the underlying computing systems are extremely reliable and system problems are identified before they adversely affect the store's ability to trade optimally.

Have you ever wondered who or what is performing this critical task of proactively monitoring your systems? Par's Store Management System (PARSMS) could be the answer.

Health Monitoring: PARSMS provides Health Monitoring for the overall system and alerts you when there are issues. System support is improved by changing reactive service calls into preventative maintenance visits which increases system reliability, saves time, money and frustration in the process!

Asset Management: PARSMS provides Asset Management as this is the foundation of Health Monitoring as you have to know what you have and where it is before you can look at its health condition.

The system provides inherent value for managing equipment inventory and configuration. Know what assets have moved from their original location or have changed components.

PARSMS provides a customizable graphical user interface that is also designed to be touch-screen compliant so that it can be used on the Manager's PC or a touch screen terminal.

Issue Alerts: User defined condition parameters follow as simple green, amber, red alert condition so that you can see in a snap if something needs attention or has reached a critical status.