QlikView Business Intelligence Advances 150-Year Tradition At Robinsons Group

Robinsons Group (Robinson and Company, Limited) operates 16 upscale retail stores in Singapore and two in Malaysia. The company is the parent of Robinsons (www.robinsons.com.sg) and John Little (www.johnlittle.com.sg), and the Singapore and Malaysia franRobinsons Group (Robinson and Company, Limited) operates 16 upscale retail stores in Singapore and two in Malaysia. The company is the parent of Robinsons (www.robinsons.com.sg) and John Little (www.johnlittle.com.sg), and the Singapore and Malaysia franchise holder for global retailer Marks & Spencer (www.marksandspencer.com). In business for almost 150 years – longer than any large retailer in Singapore – Robinsons Group clearly has proven its formula for long term success. Specifically, Robinsons Group stores provide high quality products representing the best-value for money in attractive retail environments, levels of service that exceed customers’ expectations, and acollaborative working environment for employees to achieve their full potential.

In every commercial enterprise, the timeliness of information can spell the difference between profit or loss, success or failure. Companies rely on operational reporting not just to monitor performance and report to stakeholders, but to continuously improve bottomline results. In highly competitive retailing, receipts issued at the point of sale are the only reporting most consumers associate with their purchase. However, before and after sales transactions and across many operational functions, retailers perform extensive reporting on every aspect of business to generate more cash per customer and grow legions of loyal customers.