Reflexis Mobility Task Manager™

Retailers struggle to manage a wide variety of projects across thousands of stores on a daily basis. Format changes, new store openings, category re-sets, and new program rollouts involve hundreds of interdependent tasks -- just one missed deadline can throw the process into disarray. Further complicating the management of these processes, some tasks must be completed by retail employees in headquarters, stores, and the field while others must be done by Merchandising Service Organizations, contractors, and other mobile service providers. If just one of these people doesn't deliver to expectations, the retailer risks customer dissatisfaction, lower profitability, and reduced sales.

Emerging mobile technologies and hardware provide a potential solution to solving the problem. However, the multiplicity of standards and devices make it difficult to roll out these solutions. Therefore, retailers attempt to manage all these projects using disjointed and outdated tools such as email, spreadsheets, traditional telephones, and project management applications. But such tools cannot provide real-time visibility into task completion status, compliance levels, and other key metrics for hundreds or thousands of projects at once. Nor can they ensure best practice usage by a workforce typified by high turnover rates and uneven motivation and skill levels.

Reflexis solves all of these problems and more by providing a platform of software and hardware – including handheld devices – to enable cross-functional project coordination and management across thousands of stores.

And because the platform is provided as a managed service, the retailer avoids having to worry about the high costs and complexity usually associated with traditional enterprise IT implementations. Below is an example of a typical problem retailers encounter in managing cross-functional processes and how Reflexis solves them.