Vendor Insight: Retail Payment Processing Innovation

By Nikki Baird, Retail Systems Research and Robert Seward, ACI Worldwide

When RSR (Retail Systems Research) undertook a study to gain insight into the payment processing investment and innovation priorities of retailers, the response was unexpected. So much so, that the study was redefined to understanding the causes of innovation stagnation.

The study uncovered that the reticence to embrace payment processing innovation is not lack of vision but being constrained by in-house systems that have been incrementally adjusted over multiple years, to the point that any major innovation could prove simply too unwieldy or risky to integrate.