Magazine Article | June 22, 2010

Vendor Insight: Returns: How To Make A Negative A Positive

Source: Innovative Retail Technologies

By Kevin Brown, Newgistics

Returns have traditionally been a challenge for all types of retailers, whether brick-and-mortar, catalog, or e-commerce. Multichannel merchants must adopt returns policies and processes that reduce operational expenses, improve inventory controls, streamline asset utilization relative to real estate and equipment, and improve the shopping experience.