Roundy's Deploys Agilence POS Video Auditing Solution To Maximize Profitability
Roll-out aimed at pinpointing operational and training inefficiencies
Agilence, Inc., the leader in point-of-sale video auditing solutions, recently officially announced that Roundy's Supermarkets, a 155-store grocery chain located throughout Wisconsin, Minnesota and Illinois, has implemented Agilence's Hawkeye software. The initial 25 store deployment, sold through IBM's Retail Store Solutions team, allows Roundy's to strengthen its asset protection program by focusing on centralized and objective auditing. Roundy's plans to roll-out Hawkeye to an additional 25 locations this year.
Roundy's is leveraging Agilence's Hawkeye to minimize point-of-sale losses that stem not only from traditional shrink activities, but also operational and training errors. "Agilence's technology gives us a tool to identify areas of POS losses that we suspected were taking place but couldn't confirm or quantify," stated Mike Santimauro, VP of Loss Prevention at Roundy's.
"We now have better visibility at the point-of-sale and can see how operational and training issues impact profitability."
Much of Roundy's suspected losses were occurring in its self checkout (SCO) lanes. Agilence enabled the grocer to confirm these losses so that it could effectively address the issues impacting their profitability. For example, Agilence's Hawkeye uncovered that a podium clerk unknowingly overlooked a customer committing fraud at the SCO, even though the clerk had briefly assisted the customer. Roundy's not only discovered a new fraudulent activity, but also realized the need to re-train its employees to more closely observe customer behavior at the SCO.
"Our team of analysts monitor the point-of-sale, including self checkout lanes, to help retailers not just uncover fraud and traditional shrink-based activities, but also to pinpoint operational and systemic issues that can be more costly as they extend chain-wide" noted Derek Rodner, VP of Product Strategy at Agilence. "With Agilence's powerful query tool, grocers like Roundy's can combine more than 40 variables to quickly identify profit-margin robbing activities that occur at the point-of-sale."
Additionally, Roundy's is leveraging Hawkeye's AdCheck feature to prevent the substantial losses that can occur from poor promotion execution. The feature ensures that Roundy's weekly circular offers are entered correctly into the POS system and that store employees are properly executing the promotions at the point-of-sale. Because AdCheck can pinpoint promotional issues early on, Roundy's can immediately correct the issues before they cause significant shrink.
With Agilence's Hawkeye point-of-sale (POS) video auditing solution, retailers can efficiently identify losses at the POS. The item-level synchronization software pulls data directly from the POS systems and marries the data with video in real-time. Each individual item scan and key punch within a transaction is perfectly linked to its associated video image. As a result, Roundy's can instantly view both the data and cashier activity for each suspect line-item in a single screen, allowing analysts to view up to 50 times more transactions a day than any other tool on the market. These capabilities enable retailers to uncover hidden losses, including operational and systemic issues.
About Agilence
Agilence develops Hawkeye, an industry leading POS video auditing solution that enables retailers to quickly identify losses caused by operational errors, promotion execution, systemic errors, and associate fraud. Hawkeye efficiently identifies store-wide losses at the point-of-sale before they can erode profit margins and provides retailers with a 6-to-1 ROI in less than 12 months.
Founded in 2006, Agilence, Inc. is headquartered in Camden, N.J.
SOURCE: Agilence, Inc.