Case Study

Salon Franchise Improves Business Efficiencies And Guest Experiences

Source: Innovative Retail Technologies

Dino Palmieri is a popular chain of trendy salons/spas located in northeastern Ohio. With a full menu of fashionable hairstyles and nail designs, exquisite facials, and bridal services — all seven of its locations were brimming with clients ready to delve into new looks or to enjoy relaxing spa time.

To alleviate completely booked appointment schedules and an expanding calendar of events at its current locations, the company planned to open two new salons in Woodmere and Kent, OH. However, this meant even more employees and guests to balance.

The company desired a solution that was intuitive in order to cut down on training hours for front desk employees, yet still provided the most up-to-date and optimized tools to enable stylists to track their service and retail goals. Most importantly, the busy locations needed to keep the flow of clients running smoothly, as to not upset customers and potentially lose business.

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