Case Study

Enhancing The 'WOW' Factor With A World Class Financial System

Source: SAP for Retail

Formed in 1999 to "WOW" consumers with a dazzling variety of shoes and other products sold exclusively online, Zappos.com Inc. now wows over 10 million customers. Employees embodying a deeply ingrained customer-focused culture have generated a 75% customer repeat rate. To manage explosive growth and continue providing exceptional customer service, Zappos.com needed a world-class financial system – and it made it happen with SAP® software.

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