Case Study: Case Management Improves Communication

By Erin Harris, Integrated Solutions For Retailers magazine

Case management is most effective when the lines of communication between store managers and LP professionals are clear and open. So, when communication between LP professionals and store managers is handled via written notes, emails, or voicemails that may or may not be reviewed, the potential for problems increases. Ryan Smith, loss prevention divisional manager at Love's Travel Stops and Country Stores, saw a need for a more efficient way to communicate vital loss prevention information between the company's corporate and store-level employees.