Case Study

Talbots Integrates Customer Service, LP Training

Source: Innovative Retail Technologies
Talbots is a national retailer of apparel and accessories for women and men, operates a combined total of more than 1,350 stores. Providing its customers with exceptional service is one of Talbots' highest priorities. Sales associates receive in-depth training to become knowledgeable wardrobe consultants and are encouraged to provide friendly service without being overly aggressive. Used with permission from Integrated Solutions for Retailers magazine
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