E-Commerce: The State Of Customer Satisfaction With Online Retail
Source: ForeSee Results
Customer satisfaction with online retailers during the holiday shopping season is down slightly from last year, according to the third annual holiday edition of the Top 40 Online Retail Satisfaction Index. Aggregate customer satisfaction for the holiday 2007 shopping season with the 40 biggest retailers by sales volume (as determined by Internet Retailer) is 74 on a 100-point scale, down one point (1.3%) from holiday 2006. Submitted by ForeSee Results
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