Bring Payment Processing In-House

When it comes to using IT solutions to improve business processes, retailers have a difficult choice to make. On the one hand, they have to do what's necessary to improve customer service and cut costs. On the other hand, they can't stray too far from their core competencies (i.e. selling merchandise) and lose touch with their customers. Sheetz did a thorough study to determine whether outsourcing its payment processing or bringing it in-house was the better choice. Used with permission from Integrated Solutions for Retailers magazine