Case Study: KSA Helps Branded Manufacturer Improve Distribution Center Efficiency And Effectiveness

This multi-channel branded manufacturer of apparel and footwear had a production-oriented culture driven by a monthly throughput goal. Management had a tendency to "throw bodies" at a problem to meet its goals. At peak, more than 70% of its labor was supplied by temporary agencies.

Faced with double-digit growth, this client needed to improve its operational efficiency and dramatically shift its cultural focus from a production mindset to one of efficiency and effectiveness of individual associates. This improvement was critical to the manufacturer's ability to enhance customer service and reduce operational costs while continuing to scale to meet growing demand. Simply stated, the manufacturer needed to:

1. Transform the culture to improve efficiency and effectiveness.
2. Obtain accurate ABC cost and profitability data.
3. Execute a self-funding project.