Killer Kiosks: Redefining the Customer Experience Through Self-Service

Improving service touch points is a vital element driving self service kiosk strategies in the retail, hospitality, and financial services industries. Aberdeen's survey of 260 companies reveals that Best-in-Class companies are experiencing ‘Kiosk Nirvana'. Best-in-Class companies are improving their customers' experience, and in turn, they are increasing bottom-line profitability by balancing the service process through a combination of automated and non-automated service. Submitted by Aberdeen Group