By Integrated Solutions For Retailers magazine
Superior service is the distinguishing factor in customer retention and market growth. And, it's critical that employees at all operational levels contribute effectively to corporate financial and service goals. If your workforce across operational disciplines is disjointed — with separate, and sometimes conflicting, goals, standards, and tasks — your customer retention is compromised. Therefore, effective management of your workforce helps maintain the customer relationships you've worked diligently to build. Here's a look at some of the workforce management solutions available today.