Case Study: Supply Chain Ace

Delivering friendly, expert advice and service has distinguished Ace Hardware Corporation since its formation in 1924. The company has grown to become the world's largest retailer-owned hardware cooperative with wholesale sales of $3.45B and more than 4,400 stores in 60 countries. Ace continues to pride itself on delivering personalized service and this commitment has not gone unnoticed by consumers: J.D. Power & Associates has recognized the company as the highest in "Customer Satisfaction among Home Improvement Retail Stores" for four consecutive years.

As the First Company to Successfully Integrate JDA Demand and Fulfillment Solutions With JDA Replenishment Systems, Ace Hardware Transforms Its Supply Chain and Reduces Replenishment and Safety-Stock Inventory by $27M.

Ace's partnership with JDA dates back nearly 20 years with the implementation of JDA® Advanced Warehouse Replenishment. Over the years, the retailer has licensed additional JDA solutions, including JDA® Seasonal Profiling and JDA® Marketplace Replenish. The latter supports Ace's award-winning Collaborative Planning, Forecasting and Replenishment (CPFR) program, which consists of 87 vendors and represents approximately one-third of its business.

Ace's dedication to consistently providing unmatched service to its stores and customers has been the impetus behind its global supply chain transformation. Making the journey with the company has been long-time supply chain technology partner JDA Software.