Thomas L. Cardella & Associates Recognized For Excellence
Thomas L. Cardella & Associates Receives Awards for Call Center Excellence and Outstanding Customer Care Solutions
Thomas L. Cardella & Associates was honored for the third year in a row at the IQPC Call Center Excellence Awards ceremony, held last week at the annual Call Center Week conference.
Thomas L. Cardella & Associates received the First Runner-up Award in the Best Outsourced Provider category. Last year the company was also recognized as a Best Outsourced Provider. Thomas Cardella, President received his second award in the Call Center Leader of the Year category.
Established by Call Center IQPC, the Excellence Awards are designed to recognize superior thinking, creativity and execution across the full spectrum of call center functions. An advisory panel of judges, consisting of industry leaders, reviewed entries from Fortune 100 and Fortune 500 organizations from all over the world.
Thomas L. Cardella, President, made the following remarks regarding the awards, "The company is thrilled to be recognized once again by IQPC with these two prestigious awards. We are extremely proud of what we have accomplished over the past year, and we are very pleased to be recognized by our industry peers. It highlights our ability to deliver excellent results that meet and exceed client expectations while providing quality customer care and delivering solid ROI back to our clients."
These two awards join the two recognitions received earlier this year from Technology Marketing Corporation; a Gold level MVP Award for superior call center quality and a CRM Excellence Award for outstanding customer care solutions.
About Thomas L. Cardella & Associates
Founded in April of 2007, Thomas L. Cardella & Associates has received recognitions for quality and excellence every year since its doors opened and most recently was named a finalist for the Ernst & Young Entrepreneur of the Year 2011 Central Midwest Award. In just over four years, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown, and one location in El Paso, Texas, with more than 900 employees. For more information, visit www.tlcassociates.com.
SOURCE:Thomas L. Cardella & Associates