Top Technologies Reinventing Retail

By Robert Hetu, Research Director, Gartner

Eighty-eight percent of retail CIOs believe advanced analytics will have the greatest impact on their organizations over the next five years.​

Advanced analytics technologies that enable Big Data discovery and execution through algorithms can reinvent retail. Their importance increases exponentially with the development of the Internet of Things (IoT). The impact of advanced analytics was clear in the 2017 Gartner CIO Survey, which included responses from 133 retail participants from 33 countries, accounting for $513 billion in revenue and $11 billion in IT spending. Retailers surveyed agreed that advanced analytics, IoT, business algorithms, digital security, and virtual customer assistants are the top technologies having the most potential to change their organizations in the next five years.