Twitter And Square's Jack Dorsey Inspires NRF BIG Show Crowd
By Bernadette Wilson, Integrated Solutions For Retailers
Jack Dorsey, co-founder of Twitter and founder of Square, spoke on the final morning of Retail’s BIG Show and EXPO, hosted by the National Retail Federation (NRF). The event, billed as the world's leading retail event, was held Jan. 12-15 at the Javits Convention Center in New York City. Members of his audience, tweeting from the event on the morning of January 15, 2014, share favorite quotes, takeaways, and actionable ideas from Dorsey, aka @jack.
KWMcBreen: Excited to hear @jack speak at #NRF14. Pretty cool to meet the guy that invented @twitter and @Square #ILoveMyJob
amandadossett: Looking forward to the most exciting speaker of the @RetailBIGShow (in my opinion at least) — Jack Dorsey! #NRF14 #socialmedia #retail
DavidAlanKarp: "I'm a man of few words, but even fewer characters" @jack at #NRF14
DavidAlanKarp: "Technology is just a tool. Good technology gives people purpose. Great technology gives them joy." @jack #NRF14
TCLipscomb: Technology is becoming a very abstract word ...Technology is a tool. Basic tools save time, great tools create a sense of joy. @jack #NRF14
ikomobi: "The one thing that people take away from commerce is receipts." — @jack #NRF14
LMahly: Listening to @jack talk about technology at #NRF14. Amazing how much he's influenced commerce & how we communicate pic.twitter.com/pOd9C7StD3
Hallshops: if you make payment fast and effortless then people focus on what matters, customer experience says @jack #NRF14
ikomobi: "What if we saw the receipt as a communication channel?" — @jack #NRF14 pic.twitter.com/mO0eimTqIp
ga2n: @jack #NRF14 @Square was designed to use the receipt to know more about the customer and that's why it asks for customer's email and phone
TimTang4Retail: #NRF14 Jack Dorsey: What if we see the receipt as a communications channel? a publishing medium?
ikomobi: "We thought of the receipt as an email, a text message, a website, but what if the receipt was a full-blown app?" — @jack #NRF14
roburg: Jack Dorsey at #NRF14 "Focus on removing the seams to create a better experience" or as we call it #continuouscommerce @Ogilvy
wgsn: Payment tool Square wants to use the receipt as a way to communicate with the customer and build a relationship @jack at #NRF14
KellyLiyakasa: Great technology allows the mechanical aspects of what we do every day to completely disappear @jack #NRF14
ibmretail: The more personalized & tailored the customer experience, the more likely they are to say "this is my place." @jack #NRF14 #SmarterRetail
DelRey: — @jack, like only Jack can, referring to a receipt as a "canvas" #NRF14
NancyShamberg: Cohesion, commerce and communication. Jack Dorsey's three "c's" @TPNRETAIL #NRF14
karstinb: @jack Dorsey at #NRF14 quotes William Gibson “the future is already here it's just not evenly distributed”
MobilePayToday: Jack Dorsey quoting scifi author William Gibson. #NRF14 pic.twitter.com/veYKSHfs4K
ikomobi: "We build the experience than we want to have every single day." — @jack #NRF14
DavidAlanKarp: How to be more successful? Build what you want to see in the world! @jack #NRF14
ga2n: @jack #NRF14 when started @Square knew nothing about financial industry, risk, etc. but wanted to make lives easier
LoyaltyOneCo: "Meet customers where they are; question how to make the tools customers use more valuable," — Jack Dorsey @ #NRF14. pic.twitter.com/GBq7YpPhnZ
ga2n: @jack #NRF14 privacy and security is an evolution as it is constantly changing
Hallshops: Privacy and security is not an endpoint it's an evolution says @jack #NRF14
DavidAlanKarp: Don't treat security as an endpoint, and you can stay 10 steps ahead @jack #NRF14
KWMcBreen: We give people their data back to make decisions. #jackdorsey #NRF14
Tony_Fontana: @jack asks #NRF14 attendees to email friends $ amount, cc cash @Square to send money & link cards for free. Smart relationship builder.
wefoxster: Be out there with technology says @jack. But how to change mindsets of older generations? @poll Nrf2014 #NRF14
hhilarytaylor: "You can't make the perfect product, change happens too fast. All you can do is be 10 steps ahead of everyone else” — Jack Dorsey #NRF14
TCLipscomb: Best thing about Silicon Valley is the sense of mentorship ... Sharing, success, failure, and ideas. @jack #NRF14
ga2n: @jack #NRF14 brick and mortar merchants are an important part of the concept of neighborhood #retail
StephenSchatz: We have to rebuild the fabric of the #community. #Retail has a big part to play in rebuilding the #neighborhood. @jack #NRF14 #thisisretail
wefoxster: Spending my 500th tweet tweeting a question to @jack. At #NRF14. In #newyork. I love my life.
imhertzfeld: Fantastic insight from Jack Dorsey of Square and Twitter #NRF14 pic.twitter.com/u8w4VrLwUN
ga2n: @jack #NRF14 people still crave a real experience by interacting with a physical retailer
STORESmedia: Dorsey: There is a trend toward local, real, physical experiences; people still want that and technology can point the way. #NRF14 @jack
ikomobi: "The most generous thing you can do for your customer is recognize them as a person. Be human." — @jack #NRF14
NancyShamberg: Relationships are the foundation of experience. Make your customer know that you care about them & it'll inspire loyalty. #NRF14 @TPNRETAIL
mcaselittle: Dear @jack, thank you for building a platform that allows us to be a tight community of 30,000, sharing & interacting digitally at #NRF14.
Tony_Fontana: Insightful interactive chat with @jack and HSNi's Mindy Grossman. Two retail revolutionaries killing it at #NRF14 pic.twitter.com/n1PEegzQW8
StephenSchatz: .@jack: There is a real benefit to have to physical space and physical inventory. Customers need an efficient experience. #retail #NRF14
ArtemisAEB: Love that one of the most #digital guys in the world believes so much in the need for physical space. #NRF14 #rethinkretail
angelarumsey: Retailers with physical spaces have a real asset. Look at how to amplify and use digital tools to point back it, says @jack #NRF14
ga2n: @jack #NRF14 three steps to implement an idea — put it on paper, then get feedback and finally iterate like crazy
LoyaltyOneCo: Jack Dorsey to retailers at #NRF14: "Be human — it inspires loyalty more than any technology out there." @RetailBIGShow
nrfellen: Surround yourself with people who are confident enough to be critical of your ideas. (AMEN!) @jack at #NRF14
NicoleSmithWE: "Show me how something is amazing and I am going to invest more time in it, have to feel something in order to iterate it" Dorsey @ #NRF14
ramisantrisi: #NRF14 "Get ideas out of your head and onto some medium. If they're stuck in your head, they go nowhere." @jack
ga2n: @jack #NRF14 depressions and recessions are the best times to build new ideas as there is little to lose
valifayenjda: #NRF14 @JDASoftware physical stores = power. They are the key for meeting customers where they are — being distribution centers. Jack Dorsey
MobilePayToday: Dorsey: In early civilization, commerce preceded communication. #NRF14
Timtang4Retail: #NRF14 @jack dorsey: on making an idea happen — "drawing out the idea, gauging the right timing, and iterating like mad."
TCLipscomb: @jack didn't talk transactions ... He talked about experiences. #NRF14
blkayla: #NRF14 excellent keynote with #twitter founder Jack Dorsey @jack Amongst great info, loved approach — “constantly iterate” — words to live by
DavidAlanKarp: @jack Thanks for sharing with us at #NRF14 today. What an inspirational, insightful, and meaningful session. Endless possibilities!
wefoxster: Twitter at its best when people actually get together. A great take home from #NRF14.
Get unlimited access to:
Enter your credentials below to log in. Not yet a member of Retail IT Insights? Subscribe today.