White Paper

WFM Benefits And Satisfaction Survey

Source: Axsium Group

Axsium has undertaken a broad study of industry-leading companies who have implemented one or more components of an enterprise Workforce Management (WFM) solution over the past several years. The study focused on companies who have successfully implemented at least one of the following WFM modules:

  • Time and Attendance
  • Scheduling (including labor forecasting and budgeting)
  • Leave Management
  • Attendance Management

The objective of this study is twofold:

  1. Analyze payroll data from time periods both before and after the solution implementation to identify the reduced labor spend; and
  2. Gather anecdotal feedback via survey to assess the end-user satisfaction, productivity improvement and other non-quantifiable benefits.

Axsium’s Workforce Management Benefits and Satisfaction Survey found most organizations that implemented enterprise WFM solutions realized significant reductions in their overall labor spend within 12 months of software deployment. As well, the study found most organizations are not devoting enough attention to training, change management and communications to ensure the solution delivers the maximum benefits possible to end users. With more emphasis on preparation, training, and user interface/process design, most organizations could generate an even greater return on investment, both in terms of reduced labor costs and end-user satisfaction.

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