WFM: Saving Time For Store Managers

January 2012 Integrated Solutions For Retailers

By Erin Harris, associate editor

Guitar Center’s store managers save 5 hours a month with a workforce management (WFM) scheduling solution.

Packed to the rafters with new and vintage guitars, drum sets, DJ equipment, accessories, and more, Guitar Center exudes a cool vibe that lures musicians of all kinds. Headquartered in Westlake Village, CA, and with 222 stores to date, Guitar Center has experienced incredible growth since the first store opened its doors in 1959. Since that time, Guitar Center has overtaken varied store formats in terms of size and shape, and each Guitar Center location has unique needs in terms of labor scheduling. Scott Black, VP of store projects at Guitar Center, explains why the company turned to a WFM solution to keep store managers on the sales floor and deliver a consistent customer experience across its portfolio of stores.