Workforce Automation: The Home Depot Increases Customer Contact By 20 Percent

Reflexis enabled The Home Depot associates to increase the amount of time they spent with customers by 20 percent, resulting in a 5 percent increase in average ticket price

The Home Depot needed a Workforce Management solution that could support their centralized workload planning and store communications, automate their retail operations, and reduce costs.

The company selected RetailAction Manager™ to streamline the planning, execution, and compliance management of their corporate initiatives and routine store tasks.

Merchandise, Operations, and Loss Prevention planners create programs aligned to The Home Depot's strategic goals and objectives. These programs undergo corporate gatekeeper reviews to ensure that work demand matches store capacity and are then launched to stores. The RetailAction Manager™ provides store managers with an easy-to-use dashboard from which they can review their planned work and update completion status, delivering real-time execution visibility to all levels of the enterprise.

The Home Depot uses RetailAction StoreWalk™ to conduct store walkthroughs, audits, and self assessment surveys to ensure compliance with policy, risk management, and legal requirements. This information provides vital feedback that enables improved planning and execution in the future.