Articles By Erin Harris

  1. Web-Based Exception Reporting Boosts Productivity

    Coborn’s eases the LP investigation with its new exception-based reporting (EBR) tool by linking video, garnering real-time data, and lightening IT’s burden.

  2. On-Call Shifts: Setting Clear Expectations And Offering Meaningful Incentives

    Several news sources reported recently that New York’s Attorney General, Eric Schneiderman, is investigating 13 major retailers, including GAP, J Crew, Sears, and Target on their scheduling practices for their hourly workers.

  3. Vanilla Is The New Black

    Oracle Industry Connect 2015 wrapped recently, and best-of-breed retailers and brands including Nordstrom, ULTA Beauty, Adidas, Lilly Pulitzer, Gap, Charming Charlie, and more presented their paths to omni-channel, or as Mike Webster, senior VP and GM retail and hospitality, put it “evolved omni-channel, as it blends digital and physical, because ‘it’s all retailing.’”

  4. Retail Personalization: Don’t Be Creepy

    Marketers continue to grapple with scaling personalization by attempting to deliver a customized customer experience without being, well, creepy. The struggle is real. Accenture’s recent Personalization Survey based on a Web outreach to 1,000 U.S. consumers shows that nearly 60% of consumers want real-time promotions and offers, but only 20% percent want retailers to know their current location.

  5. Content-Rich Experiences Aid The Store, Too

    In the latest issue of Integrated Solutions For Retailers, Matt Pillar wrote a great article about how a specialty retailer’s video wall and the content it displays drive traffic into the store. The article itself is a reminder that video wall or not, delivering content-rich experiences to the customer is key to bringing the sophistication of the online experience to the store.

  6. Kohl’s CIO Talks Omni-Channel Order Fulfillment, Loyalty

    Kohl’s currently operates approximately 1,200 stores in 49 states and has annual sales in excess of $18 billion. The retailer that prides itself on its commitment to family, value, and national brands is in the process of becoming a true omni-channel retailer. Just recently, I had the opportunity to talk to Janet Schalk, EVP and CIO at Kohl's Department Stores, about how the powerhouse retailer is handling omni-channel order fulfillment, loyalty, the customer experience, and more.

  7. Loss Prevention’s Role During Civil Unrest

    We’re used to hearing about LP and AP professionals working diligently and tirelessly to protect customers and employees from the physical and emotional dangers associated with armed burglary and theft.

  8. Preventing Operational Loss

    Identifying the breakdowns that cause operational loss is challenging enough. What about prevention?

  9. Employee Self-Service Impact On Labor Scheduling

    How should retailers create a schedule that caters to the customer when employees have a greater say in when they work?

  10. Closed-Loop Alerting, Surveys Drive Better Customer Experiences At Tommy Bahama

    The lifestyle retailer’s new customer experience management (CEM) tool reduced feedback response time from nearly seven days to within 24 hours.