Retail IT White Papers

  1. Consumer Study Reveals Top Concerns With Online Order Fulfillment & Delivery
    7/11/2018

    Radial surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand issues relating to eCommerce order fulfillment and delivery. The results found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process. 

  2. Retail Merchandise Planning Imperatives
    6/11/2018

    Retail is not dead, but the traditional retail model is. 

  3. False Positives: The Monster That’s Really Killing You And How To Survive
    5/7/2018

    eCommerce fraud professionals battle their versions of Freddy Krueger, Norman Bates, Michael Meyers and Jason Voorhees head-on every day. And, when it comes to fraud, they often slay the monster. But, while many have their eyes focused on the threat in front of them, they can’t see the real danger—the bigger danger—lurking in the shadows.

  4. Unleashing The Profitability Of High-Risk Digital Gift Cards
    5/7/2018

    The high fraud risks associated with digital gift cards has many merchants worried, despite the fact that overall gift card sales are projected to reach $180 billion in 2018, with a 200 percent increase for digital gift cards, specifically.

  5. 5 Key Trends For Smarter eCommerce Fulfillment
    2/20/2018

    Half of US households have an Amazon Prime membership and have come to expect free, two day shipping. So now eCommerce executives are challenged to develop delivery strategies to compete with Amazon’s delivery capabilities in order to retain their best customers; and do it without losing money.

  6. Retail Technology Report Reveals Trends And Buying Behaviors
    2/20/2018

    Total Retail surveyed its retail executive audience to understand current and future retail technology trends and buying behaviors. The results show that while innovative retail technologies such as augmented and virtual reality, chatbots (i.e., artificial intelligence), and drones get a lot of media attention for how they’re going to disrupt the industry — it’s more basic solutions like marketing automation software, video and mobile websites that currently have retailers’ attention.

  7. 5 Emerging Retail Fraud Trends Impacting Your Bottom-Line
    2/20/2018

    eCommerce contributed nearly 42 percent of U.S. retail sales growth in 2016. While that’s good news for retailers, what’s not is the resulting surge in online fraud.

  8. Your eCommerce Guide To Outsmarting Retail Giants And Winning Online Shoppers
    2/20/2018

    72% of US online shoppers have a membership to an eCommerce marketplace such as Amazon or eBay. This guide will show you what retail tactics you should prioritize to win online shoppers in the year ahead

  9. Turn Service Interactions Into A Profit Center
    12/12/2017

    In the age of the consumer, every retailer must create the exceptional Amazon-like service experiences that consumers expect or risk going out of business.

  10. Don’t Fall Victim To Peak Distress
    12/12/2017

    What worked in the past may not be right today or even ten minutes from now. Small to mid-sized retailers often don’t have the flex or resources to react to the hills and valleys of peak season. But the $1.75 trillion ghost economy (cost of overstocks, out-of-stocks and returns) is clear proof that every retailer needs to be prepared to pivot in real-time, especially during the holidays.