Retail IT White Papers

  1. Build Or Buy? The Hidden Challenges Of An In-House Fraud Team
    1/9/2017

    In a world where retailers are losing $77 million in revenue per day due to eCommerce fraud globally, you better have the right fraud prevention strategy in place if you expect to survive. But should you use a third-party fraud management solution or build your own fraud team in-house?

  2. Is There Grit In Amazon’s Flywheel? Implications And What Retailers Need To Know To Survive
    12/12/2016

    Amazon has achieved massive growth through a simple yet strategic business concept: the flywheel. However, the problem with a flywheel is that when one part breaks down, the overall system can fail rapidly. At least one of the core pieces of Amazon’s flywheel—the customer experience—is already under pressure. While this may have profound consequences for Amazon, there are larger implications for the rest of the eCommerce ecosystem.

  3. A Retailer’s Guide To Omnichannel Customer Care
    10/17/2016

    Delivering exceptional customer care in a world where most consumers expect to be able to pick up where they left off when they contact customer service isn’t easy. Consumers want a seamless experience when they need support, and they are quick to both reward and punish retailers based on their performance.

  4. The State Of Retailer-Vendor Supply Chain Relationships
    11/23/2015

    The consumer goods to retail supply chain has clearly been the most prominent and quite arguably the most important sector of the supply chain for decades.

  5. 13 Keys To Retail Vendor Compliance
    2/27/2015

    Retail vendor compliance is a complicated, and at times controversial subject. Controversial obviously because consumer goods manufacturers are generally not happy about paying penalties for non-performance – even if well deserved – and there is no question that there have been examples of retailers running programs that appear abusive to some suppliers.

  6. Trading Partner Interface Of The Future
    2/27/2015

    The need for effective collaboration using data is increasingly imperative to deriving improvement and financial benefit for both the retailer and supplier. Progressively, many retailers are going after ROI and focusing on the value that data can provide. The increased demand we are seeing in the market for a configurable portal for supplier onboarding, self-service, e-invoicing, PO flip and dynamic discounting is converging with retail trading partners interest in increased collaboration through a portal.

  7. How Improving Vendor Performance Can Yield Higher Retailer Profits
    7/17/2014

    The relationship between vendor performance and retail profits is inextricable, and improving it yields big wins for both parties.

  8. The Practitioner’s Guide To Managing Chargebacks To Boost Profits

    Chargebacks are an unfortunate reality of running a retail business, and they can be devastating to your bottom line. When you consider that 63% of chargebacks are due to fraud, developing a comprehensive strategy for managing them is critical for success.