Retail IT White Papers

  1. Turning Exceptional Customer Care Experiences Into A Profit Center
    5/1/2017

    In the age of the consumer, every retailer must create the exceptional Amazon-like service experiences that consumers have come to expect or risk going out of business.

  2. The Mid-Market Retailer’s Guide To Winning The eCommerce Race
    4/12/2017

    Intense competition and heightened consumer expectations aren’t unique challenges to the mid-market retailer. There’s one critical difference, mid-market retailers lack the resources that the biggest players do have to overcome those challenges. With already small margins, if you’re among this group, you may find yourself just scraping by. But the odds don’t have to be stacked against you.

  3. The Retailer's Blueprint For Success: Enabling Great Customer Experiences
    3/8/2017

    Retailers today confront challenges that are unprecedented in other industries. In fact, there’s a case to be made that retailers have experienced more change in the past few years than in the previous 100 years combined. As a result, retailers must adapt to deliver on changing customer expectations. Those who succeed are able to differentiate themselves, while those that fail become irrelevant.

  4. Retail Trends In 2017: The Year Of Evolution
    3/8/2017

    The trends this year retailers really need to focus on won’t be around the hottest new technologies or latest fads. Instead, companies that focus on delivering consistent, engaging customer experiences will set themselves up for long-term success. But in order to run your business successfully and provide the brand experiences shoppers expect, you must first have the right foundational systems in place.

  5. Creating The Right Retail Strategy For Successful eCommerce In The Age Of Amazon
    1/9/2017

    It’s a jungle out there and retailers are in a fight for survival of the fittest—just ask some of the casualties. This isn’t fear mongering. It is a retail reality being driven by table stakes set by the likes of Amazon.

  6. Build Or Buy? The Hidden Challenges Of An In-House Fraud Team
    1/9/2017

    In a world where retailers are losing $77 million in revenue per day due to eCommerce fraud globally, you better have the right fraud prevention strategy in place if you expect to survive. But should you use a third-party fraud management solution or build your own fraud team in-house?

  7. Is There Grit In Amazon’s Flywheel? Implications And What Retailers Need To Know To Survive
    12/12/2016

    Amazon has achieved massive growth through a simple yet strategic business concept: the flywheel. However, the problem with a flywheel is that when one part breaks down, the overall system can fail rapidly. At least one of the core pieces of Amazon’s flywheel—the customer experience—is already under pressure. While this may have profound consequences for Amazon, there are larger implications for the rest of the eCommerce ecosystem.

  8. A Retailer’s Guide To Omnichannel Customer Care
    10/17/2016

    Delivering exceptional customer care in a world where most consumers expect to be able to pick up where they left off when they contact customer service isn’t easy. Consumers want a seamless experience when they need support, and they are quick to both reward and punish retailers based on their performance.

  9. Staying Relevant In A Fast-Paced Industry: A Fashion Retailer's Guide For Solving Real-World Omnichannel Challenges
    9/22/2016

    In trying to keep up with the modern consumer, many fashion retailers have implemented multiple departmental solutions piecemeal, without fully considering the consequences of how these disparate systems will interact with each other. The result is a hodgepodge of processes, which require significant resources to maintain. The inefficiencies and the demands they place on the organization leave retailers stuck in the past, inhibiting growth and innovation.

  10. Unified Commerce: A New Opportunity For Payments
    8/31/2016

    The once sluggish area of payments has quickly become anything but in the past few years. In fact, payments have become one of the most dynamic aspects of retailing. Retailers have often incorporated payment changes only as necessary. However, with continuous changes in industry requirements, consumer expectations and consumer access to new payment methods, retailers have had to adjust to become more nimble and flexible.