From The Editor | May 2, 2013

Do You Know Who Has Access To Your Data?


By Bob Johns

Bob Johns, Robert Johns, associate editor

Big Data is the king of retail now. Whether you are talking about customer, inventory, financial, or employee data, information is the key to driving retail growth. Think about it. Every system or solution used in retail is now feeding the company information. The POS is tracking basket size, exceptions, number of items purchased, speed of checkout, and a million other things. The IP surveillance cameras are capturing traffic data, demographics, conversion, wait times, and customer service. The CRM is tracking preferences, purchase histories, and loyalty. The WFM system is tracking hours, payroll, skill levels, tasks completed, and training. By Bob Johns, associate editor