Magazine Article | November 19, 2013

Empowering Your Store Associates

Source: Innovative Retail Technologies

By Bob Johns

Mobility is the key to associate-customer engagement in the store.

The in-store systems questions in the 2014 Retail Tech Spending Survey focused on rapidly evolving technologies. The traditional POS is morphing into the mobile POS and hybrid systems that leverage both mobility and the traditional cashwrap. This is where the majority of associate-customer interaction takes place, so it is no wonder that it is a significant part of where retailers are investing.

Family Dollar continues to grow at a record pace, and it continues to upgrade and deploy the latest technologies in its stores. Here, we talk with Family Dollar CIO Josh Jewett about technology changes in the retail industry.