Magazine Article | June 24, 2013

How A New POS Helped This SMR Increase Sales By 15%

Source: Innovative Retail Technologies

By Bob Johns

July 2013 Integrated Solutions For Retailers

The Quilted Duck’s legally blind owner implemented a new POS to track inventory and drive sales even when he is not there.

It is hard enough to run a small retail business in today’s world. Add on to this the fact that the owner is blind and travels to Africa extensively for his charitable foundation (which helps blind children), and ease of operation becomes imperative in all aspects of the business. Craig Faris is facing these challenges as the new owner of Quilted Duck Gift Cottage and Kimberly’s Ladies Fashion in Vancouver, British Columbia. Faris needed to find a POS system that not only works for the visually impaired, but also allows for remote access to data.

In July 2012, Faris bought Quilted Duck, and in January 2013 he purchased the company next door, Kimberly’s. He has since opened up the wall between the two shops, which allows the customers and staff to transition seamlessly between companies. This relationship has allowed for much more cross-selling and has boosted business in both stores. Faris has managers for both stores that allow him to travel extensively for his charity, but he needed to better manage his stores’ financials by having direct and realtime access to sales data.