IBM Mobile Workforce For Retail Solution: Optimizing The Retail Environment

Retailers are under increasing pressure to reduce labor and operational costs, streamline associate training cycles and grow revenues. Yet at the same time, the retail marketplace is demanding a shift from a product-oriented approach to a more service-oriented approach. The challenge retailers then face is how to differentiate themselves by providing today's well-informed customers with a staff of well-trained associates-while keeping costs under control.

Adding to retailer challenges are complex, fully commoditized and rapidly changing product lines that require ongoing training, and high turnover rates for sales associates.

The IBM Mobile Workforce for Retail solution provides fully integrated retail workforce management that allows you to access information about your retail operation at the point of need-so you can monitor store operations and performance, manage labor and create operating procedures that standardize operations and increase sales. The solution is based on the IBM Store Integration Framework, a flexible, scalable Java^™ Platform, Enterprise Edition operating environment and componentized architecture built for retail stores. In partnership with global hardware and software IBM Business Partners who specialize in delivering value within this unique environment, the Mobile Workforce for Retail solution pulls together all of the relevant information about your retail operation. In this way, the solution is able to provide the insight that can help you reduce costs and increase revenue.