By Matt Pillar, chief editor
January 2016 Innovative Retail Technologies
At Gordmans, managing the transition from spreadsheet scheduling to SaaS-based WFM was less about systems than it was about collaboration and processes.
At first blush, the IT philosophy of everyday value-priced department store Gordmans might come off as an oversimplified assessment of the criticality of modern retail technology. “We own the white space in the org chart,” says Gordmans SVP and CIO Richard Heyman of his IT team there. “IT is the engine that powers a broad spectrum of cross-disciplinary talent to commit to long-term process journeys.”