Magazine Article | October 20, 2016

Retail Tech Spending 2017: A Quest For The Complete Customer Experience

Source: Innovative Retail Technologies

By Matt Pillar, chief editor

November 2016 Innovative Retail Technologies

Our annual, wide-ranging subscriber survey reveals the technologies that will drive retail in 2017, and customer experience is king.

Another installment of the Innovative Retail Technologies’ Tech Spending Report is in the books. This year, we’re seeing both the continuation of some of the trends we’ve been charting for the past few years and strong opinions about some of the progressive moves merchants are making. Investments in mobile, for both POS and to aid retail associates with task management, customer relationship management, and inventory visibility, will continue at a healthy pace next year. Not surprisingly, we’ll see the continuation of heavy investment in back office omni-channel initiatives that drive enterprise inventory transparency. We’ll cover some of that here and some of it in our accompanying State Of E-Commerce Report on page 12.

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