Where Omni-Channel Retail And WFM Collide

By Matt Pillar, chief editor

November 2016 Innovative Retail Technologies

Innovative retailers are recalibrating in-store workforce management to meet growing omni-channel demand.

Consumers’ shopping habits continue to evolve at the hands of e-commerce and mobility. It’s a rapid evolution that’s changing the customer dynamic in stores, thus demanding change at the store associate level. Human capital and workforce management software providers find themselves bearing the brunt of facilitating that change. We caught up with John Orr, SVP retail at Ceridian HCM, and Prashanth Palakurthi, founder and CEO of Reflexis Systems, Inc., for a discussion of the store associate’s role in an omni-channel environment.