Contributed Editorial

  1. What’s So Bad About The Countertop?
    2/21/2017

    What is the counter, truly? A barrier between a customer and a cashier. Wasted space where products can’t be displayed. A place for long, annoying lines to form. An arbitrary place to end the buying process.

  2. The Rise Of Self-Service Kiosks
    2/14/2017

    Self-service is no longer limited to ATMs and gas stations…The kiosk marketplace is expanding rapidly, as consumers become more and more accepting of self-service technologies. According to a recent survey, 85% of Americans and 91% of Millenials have used a self-service checkout kiosk.

  3. Friendly Fraud: What It Is And How To Prevent It
    2/14/2017

    The e-commerce industry is growing rapidly. With the demand for online shopping higher than ever before, retailers and brands are doing everything in their power to grab consumers’ attention and more importantly, their wallets. With access to an unlimited marketplace at their fingertips, consumers’ concept of patience is hastily diminishing.

  4. How To Go Beyond Omnichannel
    1/30/2017

    We know that 2016 was the year of “omnichannel”—but we don’t believe omnichannel goes far enough. To us, omnichannel requires only the ability to accept payments in all channels. It’s a good and necessary step for any business, but it’s not enough in today’s retail environment. Modern consumers demand unified commerce: support for the entire customer journey across all channels, from brick‐and‐mortar to e‐commerce to in‐aisle and beyond.

  5. How To Go Beyond Omnichannel
    1/30/2017

    We know that 2016 was the year of “omnichannel”—but we don’t believe omnichannel goes far enough. To us, omnichannel requires only the ability to accept payments in all channels. It’s a good and necessary step for any business, but it’s not enough in today’s retail environment. Modern consumers demand unified commerce: support for the entire customer journey across all channels, from brick‐and‐mortar to e‐commerce to in‐aisle and beyond.

  6. Why “Omnichannel” Isn’t Enough
    1/30/2017

    In 2016, omnichannel became the “must have” way to sell. It doesn’t matter if you’re a large national retailer or have a small local retailer—customers now expect you to be everywhere. They want to shop in person at your brick‐and‐mortar store, they want to browse online at your website, they want an app to make everything streamlined. In 2016, the full set of channels became mere table stakes.

  7. Why “Omnichannel” Isn’t Enough
    1/30/2017

    In 2016, omnichannel became the “must have” way to sell. It doesn’t matter if it’s a large national retailer or a small local retailer—customers now expect every retailer to be everywhere. They want to shop in person at their brick‐and‐mortar store, they want to browse online at their website, they want an app to make everything streamlined.

  8. What’s In-Store For 2017?
    1/3/2017

    The ball has dropped, the confetti has fallen, and the New Year has officially been ushered in. With 2017 on the horizon, it’s time to look to the future. What does the future hold for retail? Let’s take a look at what a few of our colleagues have to say.

  9. The Growth Of Artificial Intelligence In e-Commerce
    12/16/2016

    Whether Artificial Intelligence (AI) is something you’ve just come across or it’s something you’ve been monitoring for a while, there’s no denying that it’s starting to influence many industries. And one place that it’s really starting to change things is e-commerce.

  10. Are Your Customers Committing Fraud?
    11/16/2016

    Managing eCommerce fraud is extremely challenging, leaving many merchants stuck between elevated exposures and disrupting valuable customer experiences. Going it alone means merchants must invest heavily in fraud detection tools, collaborate with third-party agencies, and dedicate numerous resources to mitigating fraud. A daunting task for sure. However, digging a little deeper, there is an even more troubling trend at play.