Retail Industry Podcasts

  1. RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service For VARs And ISVs 5/24/2022

    In Episode 65 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Randy Gunter, one of the principals at VAR Spark Solutions Group, and Jeff Sanders, the President of VAR Southwest Point of Sale, about customer service best practices for retail technology solution providers. Among the topics discussed are reactive and proactive customer communication strategies, the importance of an annual customer survey, how to win over an upset customer, and the biggest customer service mistake many resellers make.

  2. RSPA Trusted Advisor Ep. 68: Rebranding Lessons For The Retail IT Channel 5/24/2022

    In Episode 68 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Paul Griffiths and Stephen Bergeron of apg (formerly APG Cash Drawer) to discuss rebranding lessons for VARs, ISVs, and vendors in the retail technology channel. They discuss rebranding principles and processes, how to best engage employees and customers during this journey, and why resellers with “cash register” in their company name are likely candidates for a rebrand of their own.

  3. RSPA Trusted Advisor Ep. 69: The Changing Retail IT Channel 5/24/2022

    In Episode 69 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Mike Monocello, the co-founder of DevPro Journal and XaaS Journal, about his perspective on the ever-changing retail technology channel – both the past 15 years and what’s ahead. Monocello and Roddy also break down an RSPA-exclusive chart analyzing current and emerging business models in the retail IT channel including VARs, ISVs, ISOs, PayFacs, and DISDs (Direct Independent Software Developers).

  4. RSPA Trusted Advisor Ep. 70: How To Leverage The Unconventional To Recruit Talent 5/24/2022

    In Episode 70 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Tracey Lande, Vice President of Strategy and Growth/Business Development Lead at VAULT, about her unconventional – and highly successful – employee recruiting strategies. Lande shares how her personal journey back to the retail IT channel is influencing her hiring plans at VAULT, the importance of personalizing open positions and creating outcome-based job descriptions, and how to leverage your network and social media to build a strong team fast.

  5. RSPA Trusted Advisor Ep. 56: Opportunities And Challenges For Women In Today's Retail IT Channel 10/29/2021

    Episode 56 of “The Trusted Advisor” features 2021 RSPA W2W Leaders of the Year Nell Alverson, the Director of Channel Marketing at ScanSource, and Breanna Brown, Global Marketing Manager for APG. Alverson, Brown, and the RSPA’s Jim Roddy discuss opportunities and challenges for women in today’s channel, actions both men and women can take to avoid bias and promote inclusion, and changes the retail IT industry should embrace to accelerate progress.

  6. Commerce Of Caring: Season 01, Episode 01: Liberia 3/7/2016

    From heartbreak to hope: The remarkable journey forward of a community in crisis and the volunteers who are helping to pave the way.

  7. LBMA Weekly Podcast Episode #160 12/20/2013

    Welcome to episode #160. On the show: We are LIVE from MoDevEast in Washington DC. University of California Berkeley tests image-based indoor location; Qualcomm’s Gimbal sensors hit the street; Westjet surprises and delights the world; Mojiva partners with Retailigence; Tetley tests holographic help; Argo Tea uses Twitter for barista tips; Pitney Bowes partners with Twitter. Our Mobile Minute with Chuck Martin looks at what we do with our phones while in the store.

  8. Run Your Entire Business From The Cloud 8/17/2012

    During this informative podcast, Andy Lloyd, general manager of commerce products at NetSuite talks with Erin Harris about the various aspects of the cloud and their implications for retailers. Andy answers Erin's questions about why retailers should consider the cloud for functions such as accounting, ERP, and CRM. Also, they cover whether the cloud comes with security risks, and more.

  9. Mobility In Retail — How Tablets Help Retailers 3/30/2012

    Mike Stinson, VP of marketing for Motion Computing, sits down with Bob Johns, associate editor of Integrated Solutions For Retailers and RetailSolutionsOnline.com, to record a podcast discussing the influence of mobility in retail.

  10. The Importance Of Omni-Channel Retailing 3/20/2012
    Ravi Bagal, VP and global managing director, retail and distribution at Verizon, talks to Erin Harris about the importance of omni-channel retailing, its impact on customer satisfaction, and the technologies necessary to build an omni-channel strategy.