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How To Build An Effective Multichannel Retailing Strategy
6/2/2022
The table stakes have changed for retailers dramatically in the last two years. Brand loyalty is waning, and as McKinsey reveals, instead of holding on to their familiar brands in times of uncertainty, more than 75% of consumers switched brands, retailers, or channels as the pandemic spread. For customers today, convenience is as important as price, and personalization is more important than ever before.
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Digital Revolving Credit: Getting More Mileage From Your E-Commerce Customers
6/2/2022
Fintech solutions that offer flexible credit options allow merchants to increase average lifetime value and engender customer loyalty.
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How To Factor Retail Robotics Into Your Retail Strategy
5/26/2022
Retail robotics is key to evolving retail operations and building a next-generation customer experience. More and more retailers are adopting robotic process automation and retail robots. Integrating robotics into retail strategies can help future-proof businesses and give them an edge over competitors. There are a few key things to keep in mind when factoring in retail robotics.
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The Role Retail Company Corporate Boards Need To Play In ESG Reporting
5/26/2022
Ever since the U.S Securities and Exchange Commission (SEC) proposed rules governing climate-related disclosures from all public companies on March 21, environmental, social, and governance (ESG) reporting has become a necessary part for retail company corporate boards to address, especially in today’s environmentally and socially conscious world.
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Computer Vision Can Enhance The In-Store Experience In 5 Critical Ways
5/26/2022
Over the last decade, traditional retailers have struggled to increase foot traffic and customer interaction in their physical storefronts. The internet and the advent of merchants like Amazon, along with the outbreak of the pandemic, have radically altered the retail scene.
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The Best Way To Achieve Unity Amid M&A
5/26/2022
2021 was a record-breaking year for mergers and acquisitions (M&A). Not only was the quantity of M&As up 24% from 2020, but the value of those deals reached an all-time high of $5.1 trillion, a whopping 57% higher than in 2020 and smashing the previous record of $4.2 trillion set in 2007. Experts say the M&A frenzy in 2021 was fueled by intense demand for technology and data-driven assets and the pent-up deal-making demand from 2020.
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eCommerce Trends From China Are Starting To Set In As Consumer Behaviors Worldwide
5/26/2022
It is no secret that China’s digital sector and economy have gone through rapid growth and innovation. China’s digital economy is thriving, and the country’s development seems to be only going up. With ongoing 5G development and China making breakthroughs in 6G technology, it feels like the rest of the world is just now catching up.
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Computer Vision Helps Brands See More Profit For Second-Hand Retail Markets
5/26/2022
As consumer expectations shift – with increased awareness of corporate impact and responsibility for rising carbon levels – sustainability has become a top priority for retailers. One way for brands to demonstrate that they truly care about reducing their carbon footprint is by creating a second-hand market for their products to reduce waste.
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Audio Out-Of-Home As A Layer Of Retail Media
5/26/2022
It’s true that during the pandemic, many people shifted their shopping habits to purchase more products — including groceries — online. But 84% of shoppers still visit physical stores, and 70% prefer to shop in person, providing brands with the perfect opportunity to capitalize on brick-and-mortar stores.
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RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service For VARs And ISVs
5/24/2022
In Episode 65 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Randy Gunter, one of the principals at VAR Spark Solutions Group, and Jeff Sanders, the President of VAR Southwest Point of Sale, about customer service best practices for retail technology solution providers. Among the topics discussed are reactive and proactive customer communication strategies, the importance of an annual customer survey, how to win over an upset customer, and the biggest customer service mistake many resellers make.