Contributed Editorial

  1. How Apps Are Being Shadowed By Messaging

    Businesses have prioritized interacting with customers through mobile devices to create stronger relationships. They have even developed their own apps to better communicate with their customers as a personal touch. However, according to PC World, the amount of apps downloaded has decreased by 20 percent in 2016. Are consumers settling with the popular used social media apps and decreasing their need for other apps? On average, consumers hardly download even one app in a month’s time.

  2. Keeping Branch IT Current

    The branch is a tough, hostile IT environment. The distributed nature of branch IT presents the IT team with a real and unique set of security and compliance challenges that are radically different from the datacenter. This is a problem, as retail branches are often on the front line when it comes to modern cyber-attacks.

  3. Manual Time Clocks Lead To Time Theft And Profit Loss

    Traditional punch clocks were the first time clock systems to be used to track employees time and attendance. They typically work this way: an employee punches in and out of work with a paper punch card. While they are simple to use, they do not protect businesses from time theft and profit loss. In the restaurant industry, this fact can be especially troubling, with employees working all different types of shifts, unlike a more traditional 9 to 5 scenario. Keeping track of time and attendance in the restaurant industry can be a real headache, especially if owners and operators are relying on outdated equipment.

  4. How To Leverage Existing Data To Optimize The Customer Experience

    Retailers are under massive pressure from global competition and the rise in both the quantity of e-commerce options and the customer loyalty attained by huge players such as Amazon and Apple. The post-sales support provided by Amazon and polished customer experience offered by Apple are not only synonymous with their brands but, in fact, are a large part of the brand itself.

  5. 3 Keys To A Successful Omni-Channel Holiday

    The importance of delivering high-quality customer experiences in today’s retail space is well-understood. The new challenge has become how to deliver that experience in a profitable way while also keeping up with rapidly-changing consumer expectations, fueled by online retailers.

  6. Why Retailers Should Equip Their Temporary Holiday Workforce With Mobile Devices

    The holiday season is quickly approaching. This means retailers need to start preparing for the influx of seasonal temporary workers required to get through the holidays.

  7. Why Connecting Consumers In-Store Can Be A Failed Masterpiece

    We’ve all had this experience: You walk into a store and find a product you like, open your phone for the obligatory quick price comparison and the store’s Wi-Fi network pops up, asking you to login or to register for an account. As a casual shopper, I view this as a hassle. On more than one occasion, I’ve just clicked cancel and foregone the free Wi-Fi.

  8. Traceability: The Solution To Product Recalls

    It seems product recalls are now the norm on a wide range of products from cellphones to ATVs, high heels, children’s clothing, and more.  In one week, the CPSC reported several recalls on its website: incorrect venting Nutrilife® hydrogen peroxide bottles cause fires or burns; By Gary Barraco, Director, Global Product Marketing, Amber Road

  9. 5 Ways To Compete Online In The Amazon Era

    It’s probably no surprise the majority of online sales run through leading e-tailers such as Amazon and By Patrick van Boom, CMO, TIE Kinetix

  10. Top Strategies For Building A Better User Generated Content Program

    It’s a splendid time to be a shopper. They can click, tap, swipe, and mobile pay their way through the friction-free commerce landscape. By Jim Davidson, director of research, TurnTo Networks