Featured Video Analytics Content

  1. The Future Of Retail Is All About Personalized Experiences 2/13/2018

    When most supermarket chains were facing a downtrend of their annual sales revenue, Carrefour Taiwan bagged a 10% growth rate in annual sales revenue in 2016, and becoming Top 5 in the region on Carrefour’s global list.

  2. How Charlotte Russe Slashed Costs And Streamlined Operations Across The Company 1/29/2018

    Under new leadership, the Charlotte Russe facilities management team initiated a project to identify ways to further expand the usage of the ServiceChannel platform the company had deployed years ago. Previous to this project, the company had been using ServiceChannel primarily as a work order management platform.

  3. How Contact Centers Can Make The Most Of The IT Freeze 12/7/2017

    Fourth quarter, the holiday rush and Black Friday, there are myriad reasons why this time of the year is the most lucrative and—thereby important—season for businesses everywhere. Yet, as companies scramble to keep up with increased demand, they may also close off anything that could jeopardize their ability to earn as much revenue as possible. This is known as the “IT Freeze”.

  4. EMV Solution Adds Extra Layer Of Protection For Customers At Country Bar 11/10/2017

    John Rich, of the country duo Big & Rich, opened Redneck Riviera, a country bar located in the Grand Bazaar Shops at Bally’s directly above Wahlburgers in Las Vegas, Nevada in 2016. Redneck Riviera also features an additional bar uniquely dedicated to veterans. It is staffed by veterans and veterans get their first drink for free.

  5. Growth Opportunity In Omnichannel For Retailers 11/10/2017

    More than halfway through 2017, sales have been swift for retailers, thanks largely to the variety of avenues through which consumers can buy. In July, for example, retail sales rose 3.5 percent year-over-year, according to the National Retail Federation. Additionally, online sales rose an unadjusted 11.4 percent during the same period.

  6. The Platform That's Bringing Shopping, Travel, And Entertainment Together In A New And Innovative Way 4/6/2017

    Marcia Favale, Founder & CEO of digital video streaming, advertising, marketing and eCommerce platform, Blingby, shares the inspiration and vision for her company’s “advert-less” platform that’s proving to be a big disruptor in retail and several other markets.

  7. How Augmented Reality Is Impacting Online Shopping 3/28/2017

    Check out this infographic to see how retailers are feeling the squeeze, why shoppers choose augmented reality, and augmented reality's impact on retail.

  8. Best Buy Sales Slide As Customers Turn Online 3/17/2017

    Revenue missed expectations for holiday period, leading to new strategies to recover.

  9. Walmart Expands Mobile App To Include Prescription Refills And Money Services 3/16/2017

    Walmart has announced the addition of new features to its mobile app for its pharmacy and money services customers, including new ways for shoppers to skip regular checkout lines. The expansion means that now Pharmacy customers can use the Walmart app to refill prescriptions, track order status and view pricing and pickup details, then use express lanes to pick them up. It also allows customers using the retailer’s money services at its 1,200 wire-transfer centers to cash checks, pay bills and send money without paperwork, using the app to complete their transactions, and those services will have new express lanes to speed things up.

  10. Amazon Drops Free Shipping Threshold To $35 In Battle With Walmart's New Policy 3/15/2017

    Online retail giant Amazon has quietly dropped its free shipping threshold from $49 to $35, apparently in an effort to challenge Walmart’s new policy. Walmart announced in February that it has scrubbed its ShippingPass in favor of free two-day shipping in its battle for customers. In a conference call, Marc Lore, CEO of Walmart US eCommerce explained that as two-day shipping becomes a customer expectation, “we don’t think it’s necessary to charge a membership for it.”