Featured Video Analytics Content

  1. Is Item Level RFID The Joke That Won't End? 11/22/2013

    I was directly involved with RFID in my early days at Microsoft in 2003. We were convinced RFID was going to take off in retail and in short order and so much so we invested in an RFID server built on BizTalk. I wonder what happened with that server?

  2. Are We Ready For Virtual Dressing Rooms? 11/7/2013

    This is yet another technology which I am seeing more and more, but I am still not clear on the appetite of the consumer to use. The concept is for you to input (manually or automatic) your detailed body measurements into one of these systems and you can then see how you will look virtually when a certain garment, style and size is mapped to your body. Wikipedia states, a fit technology may be categorized according to the problem that it resolves (size, fit or styling) or according to the technological approach.

  3. Mobile Email Strategies For The 2013 Holiday Season 11/4/2013

    The holiday shopping season has begun! During the holiday shopping season, consumers are more likely than ever to utilize their smart devices. Marketers can prepare for mobile dominance of email viewership this season by adhering to the following best practices...

  4. In-Store Tracking Is It The Same Thing As The Internet? 9/30/2013

    I have become very intrigued about the latest technology which tracks your smart phone in a store without you knowing it. This technology captures your phones MAC address off the wireless network and then with specialized devices keeps track of that MAC address (you!).

  5. The Yin And Yang Of 21st Century Retail 9/16/2013

    The “yin and yang” in retail today is the forces of technology driven to automate everything pitted against the need for the human touch and relationship. Both are much interconnected and absolutely required in this staggering logistical and operational quagmire of ecommerce married with hundreds maybe even thousands of brick and mortar stores flying the same flag.

  6. Is Traditional Advertising Soon To Be Dead For Retailers? 9/10/2013

    How exactly does a retailer today reach their target audience and motivate these customers to spend money with them? Is it a well thought out strategy or just doing the same thing with a few extra twists like Facebook and Twitter and hope it all works out?

  7. Mobile Solution Simplifies, Improves And Expedites OSHA And EPA Compliance & Mobile Audits 9/9/2013

    For companies like WasteStrategies LLC, success is dependent on OSHA and EPA compliance.  Streamlining this process to ensure accuracy while promoting productivity and speed is key.

  8. Why Do People Hired To Serve Customers Oftentimes Neglect Those Customers? 9/4/2013

    First there are many awesome customer service stories out there that prove delivering a great customer experience is not dead. I have my thoughts about why people providing customer service become calloused to their job of delighting the customer. The reasons are always found in the boardroom.

  9. It Is ALL About The Customer! 8/19/2013

    My favorite subject is the customer. I have spent many years in the retail IT business, but most of what I talk about is my observations about retail from a consumer point of view. What makes me qualified to blog and consult isn't my 30 years in retail IT; it is my passion to look beyond the hype questioning fact from speculation.

  10. Is It The Carrot Or The Stick For Customer Retention? 8/13/2013

    I love to hate airlines. I feel like an indentured servant always working off my rewards and benefits. All airlines are all the same to me and I have clawed my way to gold or platinum on every one of the major airlines over the last twenty five years.