Retail IT Case Studies

  1. Integrated Ecommerce And Order Management System Supports Growth At eWam
    9/29/2015

    Founded in 2000, family-owned Wholesale Accessory Market (eWam) started in a one-car garage and has become one of the nation’s largest fashion accessory wholesaler and retailers. It now offers over 50,000 products and continues to grow its SKUs. Their primary customer base is fashion boutiques and salons, as well as self-employed independent distributors. With a holiday season that begins in September, eWam needed to improve its ecommerce capabilities and shore up its back- end processes to keep pace with growth rates.

  2. Hosted Contact Center Helps Citrus Gift Company Squeeze Out More Productivity And Cost
    9/8/2015

    Year-round, Southern Fulfillment fulfills orders for Hale Groves and Pittman & Davis — two of the nation’s largest citrus gift brands. Its Vero Beach, Florida contact center constantly adapts staffing levels to support an average of 260,000 calls per year, ensuring the ultimate experience, during the peak holiday period or off-season.

  3. SweetWater Brewing Co. Streamlines Field Marketing
    8/20/2015

    SweetWater Brewing Company is a craft brewing company based out of Atlanta, Georgia. Famous for their colorful logo and delicious brews, SweetWater’s popularity in the United States over the last few years has skyrocketed. As expansion became more of a priority, the company added a field marketing department. To compliment their hard-working team, SweetWater needed a robust data collection tool that would increase efficiency and enable information sharing.

  4. Hardware Co-Op Builds Better Service With Lucas Systems
    6/25/2015

    Do it Best Delivers More Accurate, Efficient Order Fulfillment with a Lucas Mobile Work Execution System Featuring the Jennifer™ Mobile Multi-Modal Picking Application.

  5. Partnership Empowers Dunn-Edwards To Drive The Customer Experience
    6/15/2015

    Peter Girgis, CIO of Dunn-Edwards Paints, discusses how Dunn-Edwards' relationship with EarthLink has helped Dunn-Edwards create a better customer experience.

  6. The Pro’s Closet: Professional Biker Turned Entrepreneur
    6/15/2015

    A professional mountain biker turned entrepreneur, Nick Martin turned passion to profit when he started selling his cycling gear on eBay. In 8 years, The Pro’s Closet has become the largest used cycling store on eBay - enjoying year round sales, no matter the weather - thanks to the ability to sell to cycling enthusiasts all over the world.

  7. Whistle & Flute: Inspired By Personal Style, Made Possible With PayPal
    6/15/2015

    When you can’t find what you’re looking for, maybe it’s time to make it yourself. That’s the mentality that led husband-and-wife duo Ryan and Miranda McCullagh to launch Whistle & Flute Clothing, a fun and modern clothing line for kids and adults. Their designs are loved by people all over the world. The Canadian couple from Victoria, B.C. gets wholesale orders from across the globe.

  8. Fashionphile Expands International Reach And Grows Sales With PayPal
    6/15/2015

    One woman’s used designer bag is another woman’s beloved new addition. No one knows this better than Sarah Davis, a fashionista who has been expanding women’s purse collections without deflating their wallets since 1999.

  9. Streamline Store Ops In The Cloud
    6/1/2015

    101-store Canadian retailer Showcase replaced several disparate task management solutions—including e-mail and Excel—with a SaaS-based store operations center.

  10. Pier 1 Imports Drives Sales With Workforce Management
    5/4/2015

    For its first 49 years in business, Pier1, which employs more than 20,000 associates in 49 states and Canada, was managing schedules using a mix of pen, paper, Excel and Access. "Thanks to the dedicated work of Senior Manager of Store Operations Lee Crowell and his team, the system worked well through seven substantial in-house upgrades," says executive VP of Stores Sharon Leite.