Retail IT Case Studies

  1. How The Farmer's Dog Increased First Call Resolution 50% With UJET 5/15/2019

    When it came to customer support, The Farmer’s Dog wanted to decrease average handle times, first contact resolution, and average tickets per customer.

  2. Scale Computing And Lenovo Partner With Ahold Delhaize To Roll-Out The Deployment Of Edge Computing 5/15/2019

    Ahold Delhaize is dedicated to helping customers shop anytime, anywhere, and in any manner – in store and online. Committed to staying ahead of the industry when it comes to the shopper experience, IT plays a fundamental role in supporting both day-to-day operations and future expansion plans for the company.

  3. Motorsports Legend Katech Meets Evolving Customer Needs Across Multiple Channels With TrueCommerce Nexternal eCommerce 4/30/2019

    Deploy a flexible, easy-to-use eCommerce solution to support emerging retail sales channels, including the ability to efficiently ship small orders to individual consumers.

  4. Clothing Curator Dia&Co Delivers Tailor-Made Customer Experiences With UJET 3/7/2019

    Dia&Co’s core mission is to “spark radical self-love through style.” And while CEO Nadia Boujarwahand cofounder Lydia Gilbert understood how to meet the needs of an underserved population of women seeking fashionable apparel, they weren’t sure how to deliver a customer support experience that would delight their subscribers.

  5. Building An Online Platform To Fight Counterfeits On Blockchain 11/9/2018

    Blockchain technology can be used to build an online platform where manufacturers, retailers, and consumers can come together to authenticate goods that we buy every day. A startup company plans to scale up by working with its manufacturing and retailing partners and building up the platform to fight counterfeit issues and show authentic supply chain information on the blockchain. This would ultimately drive out the counterfeits in the retail supply chain and afford a satisfying shopping experience.

  6. The Future Of Retail Is All About Personalized Experiences 2/13/2018

    When most supermarket chains were facing a downtrend of their annual sales revenue, Carrefour Taiwan bagged a 10% growth rate in annual sales revenue in 2016, and becoming Top 5 in the region on Carrefour’s global list.

  7. How Charlotte Russe Slashed Costs And Streamlined Operations Across The Company 1/29/2018

    Under new leadership, the Charlotte Russe facilities management team initiated a project to identify ways to further expand the usage of the ServiceChannel platform the company had deployed years ago. Previous to this project, the company had been using ServiceChannel primarily as a work order management platform.

  8. Wahlburgers Invests In New POS For Great Performance 1/28/2016

    Wahlburgers is a chain of high-profile burger restaurants in Florida, Massachusetts, Nevada, New York, Pennsylvania and Canada that stands out from the crowd. The brainchild of brothers Mark, Paul and Donnie Wahlberg, it is a business run with great passion and a very personal touch.

  9. Finish Line And Verizon Wireless Boost Engagement With Mobile POS 7/18/2013

    Verizon Wireless and Finish Line increased customer engagement and overcame numerous in-store challenges with the addition of rugged tablet PCs for mobile POS and customer service.

  10. Vodafone Monitors Entire Turkish Sales And Distribution Operations From Single Location 11/2/2012

    This case study from Intermec takes a look at Vodafone, one of the world’s largest telecoms operators, as it looked to streamline its Turkish sales and distribution channels with the implementation of centralized web-based software.