Retail IT Case Studies

  1. Instacart Offers In-App Support On A Global Scale With UJET 9/23/2019

    Everyone has to shop for groceries. That might be a daily trip after work or part of your weekend errands; going to the grocery store means dealing with crowds, waiting in lines, and likely forgetting something from your list. In 2018, the average U.S. household made 1.6 grocery shopping trips per week.

  2. How Kraft Heinz Gets Instant Insights On Field Sales Execution Nationwide 6/28/2019

    Nearly 100 sales reps represent Kraft Heinz in stores across Canada. Here's how Repsly's Advanced Reporting empowers them to share execution insights from the field in real time.

  3. Dry Point Distillers Installs Nobly EPOS To Manage Bustling Tasting Room 6/25/2019

    Realizing they needed a point of sale system, Chris turned to the internet to find a company that could help them install a single terminal at the right price point. After researching several vendors, he found Nobly POS, a U.K.-based company with offices in the U.S., Uruguay, and Australia. The company focuses on point of sale solutions for small, independent businesses around the world, which made it the perfect fit for the Dry Point Distillery.

  4. Carvana Streamlines Security With Cloud Access Control Platform 5/22/2019

    Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform.

  5. Scale Computing And Lenovo Partner With Ahold Delhaize To Roll-Out The Deployment Of Edge Computing 5/15/2019

    Ahold Delhaize is dedicated to helping customers shop anytime, anywhere, and in any manner – in store and online. Committed to staying ahead of the industry when it comes to the shopper experience, IT plays a fundamental role in supporting both day-to-day operations and future expansion plans for the company.

  6. How The Farmer's Dog Increased First Call Resolution 50% With UJET 5/15/2019

    When it came to customer support, The Farmer’s Dog wanted to decrease average handle times, first contact resolution, and average tickets per customer.

  7. Motorsports Legend Katech Meets Evolving Customer Needs Across Multiple Channels With TrueCommerce Nexternal eCommerce 4/30/2019

    Deploy a flexible, easy-to-use eCommerce solution to support emerging retail sales channels, including the ability to efficiently ship small orders to individual consumers.

  8. Press Coffee Delivers A Personalized Experience With Mobile Ordering And Wireless Printers 4/24/2019

    SpeedETab and Epson TM-m30 wireless printers deliver a personalized mobile ordering experience with big brand benefits.

  9. CEFCO Convenience Stores Fuel Success With The Cybera Network Managed Services Platform 3/19/2019

    Like many highly distributed businesses, CEFCO Convenience Stores realized that its long-term growth depended on delivering a consistently positive customer experience across its network of 225 stores in the Southeastern U.S. The company also knew it could achieve that goal only by embracing innovative new technologies.

  10. Clothing Curator Dia&Co Delivers Tailor-Made Customer Experiences With UJET 3/7/2019

    Dia&Co’s core mission is to “spark radical self-love through style.” And while CEO Nadia Boujarwahand cofounder Lydia Gilbert understood how to meet the needs of an underserved population of women seeking fashionable apparel, they weren’t sure how to deliver a customer support experience that would delight their subscribers.