Retail IT Case Studies

  1. Top 10 Retailer Reaps Big Benefits From New Battery Solution For Mobile Devices
    11/2/2017

    A well-known, Top 10 retailer was experiencing significant problems with its voice and data (barcode scanners and printers) mobile devices in its scores of Distribution Centers and thousands of stores nationwide. Its voice devices, the Spectralink 84xx series WiFi phones, were an obvious problem because they were regularly failing mid-shift which not only caused staff productivity losses but, worse, hurt the overall customer experience. It also resulted in lost sales.

  2. Video Solution A Perfect Fit For Charlotte Russe
    10/23/2017

    Christopher Perry, Loss Prevention Operations Manager with U.S. clothing retailer Charlotte Russe, remembers the sinking feeling he used to get when he’d log in to a video surveillance system in search of video evidence only to discover that the system was down.

  3. Quik-E Food Stores Uses Video To Protect Profits And Recoup Losses
    10/18/2017

    Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organization, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue.

  4. Rent-A-Center Uses Video To Optimize Merchandising And Drive Sales
    4/17/2017

    Retailers around the world are starting to embrace the idea that their video surveillance systems can help them do a lot more than catch shoplifters and dishonest employees.

  5. How London Harness Keeps Customers Happier With 4-Second Chip Cards
    3/23/2017

    Wellesley’s London Harness has been a town institution since 1951. The company specializes in leather goods, particularly luxury bags and luggage, and they also offer a wide array of other gifts and services including engraving and monogramming for customers and corporations.

  6. Fast Food Chain Increases Sales and Customer Satisfaction
    10/28/2016

    Muscle Maker Grill, the rapidly growing fast-casual restaurant brand, introduced a mobile app solution to enable payment convenience and drive greater customer loyalty.

  7. Retailer New Look Enhances Loss Prevention And Improves Customer Service With Fingerprint Technology
    9/19/2016

    New Look is a leading global fashion retailer with six new stores in China and plans to expand to 100 stores by 2017. Headquartered in the U.K., this international brand has 1,150 locations across mainland Europe, the Middle East, Asia and the U.K. As part of its foray into China, New Look wanted an alternative to password-based identification to improve time and attendance tracking and eliminate the potential for payroll fraud.

  8. Pharmacy Reduces Fraud At The POS With Fingerprint Readers
    9/19/2016

    A leading drug store chain with over 4,500 stores in the United States is using biometrics within their pharmacies, as well as at their point-of-sale (POS) terminals. By adding biometric support to their pharmacy dispensing system, pharmacists and pharmacy technicians use Crossmatch™ U.are.U ® Fingerprint Readers to sign on to the system and throughout the workflow process when filling prescriptions. This ensures the highest degree of accountability and accuracy for its customers.

  9. Hooters Eliminates Need To Issue New Swipe Cards Or PINs During Peak Hours
    9/19/2016

    Hooters of America, LLC based in Atlanta, Georgia, operates and franchises more than 450 Hooters causal dining restaurants in 28 countries. Everyday, nearly 4,000 Hooters employees conduct transactions, as well as clock in and out for their shifts. Facing increasing concerns with its traditional PIN and swipe card security system, Hooters turned to Crossmatch for a biometrics-based solution to strengthen their loss prevention efforts, improve productivity and reduce transaction and payroll fraud.

  10. Togo's Enables Single-Drawer Accountability With Fingerprint Readers
    9/19/2016

    Togo’s is a fast casual sandwich shop with more than 250 franchisee locations on the West Coast. Prior to fingerprint biometrics, Togo’s was using passwords to access their point-of-sale (POS) terminals. However, management found it challenging to track access to the cash drawer because passwords can be shared. Togo’s turned to Crossmatch for a biometrics-based solution to eliminate passwords when accessing the POS station. The solution has allowed Togo’s to easily move to single-drawer accountability - one employee, one drawer. Now when balancing the drawer at the end of a shift, there is only one person responsible, making it much easier on management.