Retail IT Case Studies

  1. Michaels Reduces Costs And Improves Customer Satisfaction With Visual IVR
    5/7/2018

    Self-service is increasingly popular with today’s retail customers as they seek more control over their time and experiences. In fact, research by Forrester indicates that 76% use web and mobile service channels to resolve their customer service inquiries.

  2. The Future Of Retail Is All About Personalized Experiences
    2/13/2018

    When most supermarket chains were facing a downtrend of their annual sales revenue, Carrefour Taiwan bagged a 10% growth rate in annual sales revenue in 2016, and becoming Top 5 in the region on Carrefour’s global list.

  3. How Charlotte Russe Slashed Costs And Streamlined Operations Across The Company
    1/29/2018

    Under new leadership, the Charlotte Russe facilities management team initiated a project to identify ways to further expand the usage of the ServiceChannel platform the company had deployed years ago. Previous to this project, the company had been using ServiceChannel primarily as a work order management platform.

  4. Apothecary Retailer Uses Amazon Marketplace Integration To Make Millions
    12/21/2017

    Merz Apothecary is the oldest pharmacy in Chicago and one of the oldest pharmacies in the United States at 142 years old. The company does not specialize in traditional pharmacy products or prescriptions, but what differentiates them from other apothecary stores are their natural and unique personal care products from around the world. With two stores in Chicago, a web business, a catalog business, and on Amazon integration. Merz Apothecary employs 58 people and will finish this year between $15 and $20 million in revenue.

  5. Garden Center Revamps POS To Handle Massive Sales Volume
    12/21/2017

    In 2016, revenue of the 14,000 nursery and garden stores in the U.S. was valued at around $41 billion. Competition from home centers, hardware stores, mass merchandisers is forcing individually owned retail sites to become more efficient and flexible. This is exactly what Stein’s Garden & Home has successfully achieved with a new point-of- sale system. Stein’s is a 16-store garden center chain based in north, central, and southeast Wisconsin. Boasting an overall volume of about $60 million, Stein’s stocks annuals, perennials, and barbeque equipment, meaning half of the business is seasonal, peaking in the summer, fall, and holiday seasons.

  6. Top 10 Retailer Reaps Big Benefits From New Battery Solution For Mobile Devices
    11/2/2017

    A well-known, Top 10 retailer was experiencing significant problems with its voice and data (barcode scanners and printers) mobile devices in its scores of Distribution Centers and thousands of stores nationwide. Its voice devices, the Spectralink 84xx series WiFi phones, were an obvious problem because they were regularly failing mid-shift which not only caused staff productivity losses but, worse, hurt the overall customer experience. It also resulted in lost sales.

  7. Video Solution A Perfect Fit For Charlotte Russe
    10/23/2017

    Christopher Perry, Loss Prevention Operations Manager with U.S. clothing retailer Charlotte Russe, remembers the sinking feeling he used to get when he’d log in to a video surveillance system in search of video evidence only to discover that the system was down.

  8. Quik-E Food Stores Uses Video To Protect Profits And Recoup Losses
    10/18/2017

    Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organization, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue.

  9. Rent-A-Center Uses Video To Optimize Merchandising And Drive Sales
    4/17/2017

    Retailers around the world are starting to embrace the idea that their video surveillance systems can help them do a lot more than catch shoplifters and dishonest employees.

  10. How London Harness Keeps Customers Happier With 4-Second Chip Cards
    3/23/2017

    Wellesley’s London Harness has been a town institution since 1951. The company specializes in leather goods, particularly luxury bags and luggage, and they also offer a wide array of other gifts and services including engraving and monogramming for customers and corporations.