Articles By Christine Kern

  1. Study Finds 25 Percent Of Retail Sales Associates Lack Proper Digital Technology Training

    72 percent of associates are more likely to stay with a retailer if given the right tools and technology.

  2. Walmart Leverages VR For HR Associate Training

    Walmart has announced that it has debuted virtual reality tools as part of its training program at 31 of its training facilities in recent months, with plans to expand the program in the near future. According to a company blog post, VR technology provided by Strivr Labs is being utilized to help employees prepare for busy store conditions or to help them learn to perform tasks in stores.

  3. New Report Shows AI Has Helped Curb Ecommerce Fraud Overall But Not For Department Stores

    While the adoption of machine learning and artificial intelligence has helped to curb the overall occurrence of ecommerce fraud, department stores have not fared so well, according to PYMNTS. According to the Q1 2017 Global Fraud Index, ecommerce fraud has continued to decline across the board since Q1 2016, except for in two industries – Department Stores and Jewelry and Precious Metals.

  4. Customers Demanding Fast And Free Delivery Is Pressuring Supply Chain Analytics

    Report finds that 70 percent of execs see supply chain costs continuing to rise in near future.

  5. Macy’s Puts The Shoe On the Other Foot With Self-Service Shoe Departments

    Macy’s is rolling out self-service systems in its shoe departments in stores nationwide, which means that customers will be required to seek out their own shoes instead of asking a sales associate for help. The change mirrors “open-sell” policies used in successful off-price retailers like TJ Maxx and Nordstrom Rack, as Business Insider reported. The move is an effort to streamline store operations and cut costs, according to Fortune.

  6. Office Depot Shakes Up C-Suite Leadership To Better Align Company Focus

    Office Depot, Inc. has announced that it has made a number of appointments across its C-Suite that are designed to help better align the company with its new focus. In February, Lenovo Executive Gerry P. Smith was appointed as the New Chief Executive officer of the office supply retailer, succeeding retiring CEO Roland Smith, as Innovative Retail Technologies reported.

  7. Payless Bankruptcy May Mean Even More Store Closures

    Retail shoe chain has asked the Bankruptcy Court to sanction the closure of up to 408 more stores.

  8. Dunkin’ Donuts Integrates Masterpass Into The Dunkin’ Mobile App

    Dunkin’ Donuts has integrated Mastercard’s Masterpass into its Dunkin’s Mobile App, giving customers the power to purchase and reload virtual Dunkin’ Donuts cards on and on the app via Mastercard’s Masterpass option, according to a company press release. Masterpass stores payment information, card details, shipping information, and payment preferences simply and securely, allowing users to shop conveniently with the touch of a button.

  9. Dollar Tree Rolls Out New Family Dollar Store Layouts And Private Label Brands

    Dollar Tree is preparing to roll out new store layouts and private label brands across its Family Dollar discount chain as part of its recovery plan, according to Supermarket News. According to Dollar Tree CEO Bob Sasser, a brand called Home Line will replace Family Dollar-branded household products, while private label candies will now be under the name Katoomba Candy Co.

  10. Retailers Can Leverage Smart Phone Use To Attract Shoppers, Study Finds

    “The First Dibs Opportunity” study shows that 47 percent of usage session start with no real aim.