Articles From Integrated Solutions For Retailers
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In Store Operations | 2017 IRT Retailer Innovation Awards
11/28/2016
L’Oréal USA is leading the way toward omni-channel, mobility, and EMV adoption in the luxury segment, as evidenced by its deployment of Cegid for mobile POS and omni-channel, KIBO omni-channel order management, Adyen payment processing, and VeriFone payment hardware. The integrated omni-channel and mobility solution will be rolled out in some 200 North American stores across the company’s Kiehl’s, NYX, Urban Decay, Carol’s Daughter and L’Oré al Outlet brands.
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Supply Chain | 2017 IRT Retailer Innovation Awards
11/28/2016
As The Paper Store (TPS) grew, management there understood that in order to maintain a high customer service level, unique and diverse assortment, and convenient fulfillment options, it would have to bring world-class technology and innovation to its supply chain processes.
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Customer Engagement | 2017 IRT Retailer Innovation Awards
11/28/2016
As he considers investments in technology and services, it’s clear that Scott Emmons assumes the customer’s vantage point. He’s fast to marshal resources and execute on innovation that promises to drive Neiman Marcus forward. Em- mons demonstrates an understanding of what it means to combine brave decision making with disciplined execution. He invests for the long term, rather than getting bogged down with near term challenges to implement new tech. Emmons is also very start-up friendly, acting as a helpful partner in bridging the gap between fast-moving tech companies and a more traditional company environment at Neiman Marcus.
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Omni Channel Retailing | 2017 IRT Retailer Innovation Awards
11/28/2016
Recognizing that its customer base—which skews to older, affluent customers—is increasingly using smart phones, tablets, and mobile apps, Orvis has gone full-on mobile in its stores. With its Aptos Store POS system, the merchant is delivering on its “endless aisle” promise to customers and improving the engagement through digital.
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Use EMV To Sell Higher Margin Solutions
11/11/2016
This VAR looks at EMV (Europay, MasterCard, and Visa) terminal upgrades as a way to endear customers and move into conversations around high-margin solutions.
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Mobile Guidance For Store-Level Fulfillment
10/21/2016
Legacy approaches to the management of store associates’ tasks aren’t conducive to the new omni-channel reality.
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Navigating The LP Solutions Landscape
10/21/2016
Turning a great idea into a deployable solution is a multi-step, multi-faceted process.
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Where Omni-Channel Retail And WFM Collide
10/21/2016
Innovative retailers are recalibrating in-store workforce management to meet growing omni-channel demand.
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Cracking The Omni-Channel Customer Code
10/20/2016
How modern commerce platforms are bridging the digital/physical retail divide
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SMR Strategies For Digital Transformation
10/20/2016
Small to midsize retailers (SMRs) have an advantage — size — and agility and nimbleness to consistently meet consumer needs. Or do they? This report describes some of the common capabilities that retailers possess in order to create and capitalize on agility to outperform the competitive field. This year we ask several IDC Retail Insights experts what they recommend small to midsize retailers do in several key functional competency areas.