Vendor Insights

81. How Back-End AI Creates Effortless Customer Experience 9/20/2017

    Artificial intelligence (AI) is a huge buzzword with nearly half of retailers having near-term plans to use it for improved shopper experiences.

82. Unlocking The Power Of Review Syndication 9/19/2017

    Syndication is a way for retailers to quickly increase the volume of product reviews they display. Brands, typically first to collect this valuable user generated content (UGC), are eager for retailers to feature these on their e-commerce sites.

83. Why Value Channel Shoppers Prefer Receipt-Based Offers 9/15/2017

    inStream completed its annual value channel shopper tracking study, interviewing shoppers nationwide at value channel retail locations. The study found value shoppers’ interest in receipt-based offers grew year-over-year and outpaces awareness of and interest in other types of promotions, including digital offers.

84. Product Images And Attributes: Why They're Essential 9/14/2017

    GS1 US announced it was collaborating with retailers, manufacturers, brand owners, suppliers, and solution providers to launch the GS1 US Best Practice Guideline for Exchanging Product Images and Attributes, Release 3.0.

85. Bringing On Workers To Support Holiday Hustle 9/7/2017

    As more people shop online, job opportunities in the fulfillment and transportation sectors have expanded dramatically to ensure consumers' holiday packages arrive at their doors on time. 

86. Retailers Blueprint For Success - Enabling Great Customer Experiences 8/29/2017

    Examine the common challenges holding retailers back and the five customer-focused commerce musts to building a unified customer experience.

87. How Prada Leveraged Wi-Fi To Accelerate In-Store Innovation 8/28/2017

    In 2015, The Prada Group realized it needed to add guest Wi-Fi to their stores. It chose a personalized experience platform which more than met critical customer needs while adding a crucial building block for future capabilities. The Prada approach is applicable for any brick-and-mortar retailer on the path to unified commerce. By Jeff Abramowitz, president, Cloud4Wi

88. The Overlooked Importance Of Customer Feedback 8/8/2017

    Mike Maher, co-founder and CEO of Taylor Stitch and Aura Nelson, senior manager consumer insights for Wolverine Worldwide took time to talk customer feedback with RetailOperationsInsights.com, covering everything from what can be accomplished with customer surveys to the best way to analyze the data they generate to make better customer-informed buying decisions.

89. Why Loyalty Programs Could Be The Tipping Point For Mobile Payments 7/6/2017

    Mobile wallets have been around for years now, and industry experts have called them The Next Big Thing in payments for their entire existence. But adoption rates have never quite matched up to the enthusiasm and excitement—while mobile wallet share is increasing month to month, it's still dwarfed by physical card transactions.

90. Office Depot's Push To Standardize Product Information Across All Channels And Increase Speed To Market 7/3/2017

    Maintaining accurate, standardized product data across all channels is a priority, as consumers have learned to expect a seamless retail experience. Sam Copeland, vice president of merchandising operations for Office Depot, Inc., took time to discuss why expanding assortments and the demand for personalization are placing additional emphasis on the need for centralized master data.