Self-service is no longer limited to ATMs and gas stations…The kiosk marketplace is expanding rapidly, as consumers become more and more accepting of self-service technologies. According to a recent survey, 85% of Americans and 91% of Millenials have used a self-service checkout kiosk.
The e-commerce industry is growing rapidly. With the demand for online shopping higher than ever before, retailers and brands are doing everything in their power to grab consumers’ attention and more importantly, their wallets. With access to an unlimited marketplace at their fingertips, consumers’ concept of patience is hastily diminishing.
We know that 2016 was the year of “omnichannel”—but we don’t believe omnichannel goes far enough. To us, omnichannel requires only the ability to accept payments in all channels. It’s a good and necessary step for any business, but it’s not enough in today’s retail environment. Modern consumers demand unified commerce: support for the entire customer journey across all channels, from brick‐and‐mortar to e‐commerce to in‐aisle and beyond.
We know that 2016 was the year of “omnichannel”—but we don’t believe omnichannel goes far enough. To us, omnichannel requires only the ability to accept payments in all channels. It’s a good and necessary step for any business, but it’s not enough in today’s retail environment. Modern consumers demand unified commerce: support for the entire customer journey across all channels, from brick‐and‐mortar to e‐commerce to in‐aisle and beyond.
In 2016, omnichannel became the “must have” way to sell. It doesn’t matter if you’re a large national retailer or have a small local retailer—customers now expect you to be everywhere. They want to shop in person at your brick‐and‐mortar store, they want to browse online at your website, they want an app to make everything streamlined. In 2016, the full set of channels became mere table stakes.
In 2016, omnichannel became the “must have” way to sell. It doesn’t matter if it’s a large national retailer or a small local retailer—customers now expect every retailer to be everywhere. They want to shop in person at their brick‐and‐mortar store, they want to browse online at their website, they want an app to make everything streamlined.
The ball has dropped, the confetti has fallen, and the New Year has officially been ushered in. With 2017 on the horizon, it’s time to look to the future. What does the future hold for retail? Let’s take a look at what a few of our colleagues have to say.
Ivan Matkovic, founder and CEO of Spendgo, shares the secrets to his company’s 100% month-over-month growth and offers advice other startups – and industry veterans alike – can profit from.
Whether Artificial Intelligence (AI) is something you’ve just come across or it’s something you’ve been monitoring for a while, there’s no denying that it’s starting to influence many industries. And one place that it’s really starting to change things is e-commerce.
Vendor compliance programs detect compliance problems and ultimately prevent them altogether, which has a critical impact on the supply chain. We connected with Greg Holder, CEO and founder of Compliance Networks, to learn more about how vendor compliance improves supply chain performance. Here’s what he had to say.
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