Omni-Channel Industry Podcasts
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Mobile Application Security
5/21/2012
Rick Hayes, senior principal consultant and Karthik Rangarajan, principal consultant, at Dell SecureWorks talk to Erin Harris about the importance of preventing business logic flaws and what that means for your business. Specifically, they cover the vulnerabilities that are routinely overlooked during the Web application assessments. Hayes and Rangarajan also discuss how businesses can prevent or evaluate business logic flaws.
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Retailers: Sell Like Never Before
5/8/2012
Sanjay J. Poonen, president and corporate officer for SAP talks to Erin Harris about the article he wrote, Retailers: Sell Like Never Before. In his article, Poonen instructs retailers how to sell faster, smarter, and better. In addition, Poonen explains how mobility can aid retailers beyond cross-selling and upselling.
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The VCF — Perfecting Retailer-Supplier Execution
5/8/2012
Victor Engesser, Retail Executive Advisor, Vendor Compliance Federation (VCF), sits down with Bob Johns, associate editor of Integrated Solutions For Retailers and RetailSolutionsOnline.com, to discuss the influence of the VCF and how the many benefits it provides retailer members and their suppliers. They will also discuss the importance of scorecarding and its benefits for both retailers and suppliers in making business decisions.
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The Importance Of Omni-Channel Retailing
3/20/2012
Ravi Bagal, VP and global managing director, retail and distribution at Verizon, talks to Erin Harris about the importance of omni-channel retailing, its impact on customer satisfaction, and the technologies necessary to build an omni-channel strategy.
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Raise Your Retail Intelligence
2/14/2012
Mike Burge, president and CEO at MI9, talks to Erin Harris about how MI9’s broad customer base allows the company to detect trends that indicate upcoming changes in retail. Burge discusses those trends, how to raise your retail intelligence, and more in this informative podcast.
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The New Era In Digital Signage
11/11/2011
During this enlightening podcast, Intel’s Retail Sector General Manager Jose Avalos talks to Erin Harris, associate editor at Integrated Solutions For Retailers/Retail Solutions Online about the advancements in digital signage technology.
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CRM And The Multichannel Retailer: Part 3: Social Media And The Multichannel CRM Program
11/2/2011
During part three of our podcast series, CRM And The Multichannel Retailer, MJ Crabbe-Barberis, director of global CRM product marketing at Infor10 CRM Epiphany, talks to Integrated Solutions For Retailers/Retail Solutions Online Associate Editor, Erin Harris about the proper ways to use social media as a customer touch point.
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CRM And The Multichannel Retailer: Part 2: Challenges With Cross-Channel
10/31/2011
Part two of our three-part podcast series, CRM And The Multichannel Retailer, features MJ Crabbe-Barberis, director of global CRM product marketing at Infor10 CRM Epiphany, detailing the notion of cross-channel cannibalization, as she outlines the ways to manage the business challenges related to it.
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CRM And The Multichannel Retailer: Part 1: Building A Holistic Customer View
10/24/2011
In part one of this three-part podcast series, CRM And The Multichannel Retailer, MJ Crabbe-Barberis, director of global CRM product marketing at Infor10 CRM Epiphany, talks to Erin Harris, associate editor at Integrated Solutions For Retailers/Retail Solutions Online about the benefits of a holistic customer view and what that means to the retailer.
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Secure And Synchronize Your Data
8/23/2011
Retailers encounter both tremendous benefits and palpable risks as they continue to connect with multiple sources (i.e. partners, suppliers, stores, employees, etc.).