Cross Channel Magazine

  1. E-Commerce In 2017: The Maturation Of Omni-Channel
    10/20/2016

    Despite inventory visibility and customer experience management falling into place, merchants face legacy challenges to true omni-channel.

  2. Retail Tech Spending 2017: A Quest For The Complete Customer Experience
    10/20/2016

    Our annual, wide-ranging subscriber survey reveals the technologies that will drive retail in 2017, and customer experience is king.

  3. Customer Service And The Repercussions Of Ignorance
    8/17/2016

    In the information age, it’s easy to listen to your customers .... It’s equally easy for your competition to listen to what your customers are saying about you.

  4. The New Conversation In Retail Commerce
    8/17/2016

    Conversational commerce is coming of age, and it’s being powered by a simple, inexpensive chatbot that virtually anyone can use.

  5. The Business Case For Better Batteries
    8/17/2016

    Lost productivity, inventory inaccuracy, and social irresponsibility are just a few of the sins associated with bad mobile device battery management.

  6. Smarter Pricing, Bigger Profit
    8/17/2016

    Price transparency is putting pressure on merchants to get strategic and granular about how they manage prices and drive profits.

  7. Watch, Click, Buy: Video Commerce Will Change Retail Forever
    8/17/2016

    Move over, product placement. Soon, retailers won’t just be promoting products on TV shows; they’ll be selling them there.

  8. Cabela’s Journey To Packaging Perfection
    8/17/2016

    An on-demand packaging system helped the “world’s foremost outfitter” achieve 30+ percent productivity gains and significantly reduce packaging consumption.

  9. Are You A Brand, Or Are You Amazon?
    6/20/2016

    If your brand is your lifeblood and you protect it as such, jumping on the marketplace bandwagon is attempted suicide.

  10. Inside 4 Game-Changing Startups
    6/20/2016

    Plug and Play Retail’s newest batch of startups commits to the customer experience with micro segmentation, loyalty, gamified mobile ads, and more.