Cross Channel Magazine
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E-Commerce In 2017: The Maturation Of Omni-Channel
10/20/2016
Despite inventory visibility and customer experience management falling into place, merchants face legacy challenges to true omni-channel.
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Retail Tech Spending 2017: A Quest For The Complete Customer Experience
10/20/2016
Our annual, wide-ranging subscriber survey reveals the technologies that will drive retail in 2017, and customer experience is king.
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Customer Service And The Repercussions Of Ignorance
8/17/2016
In the information age, it’s easy to listen to your customers .... It’s equally easy for your competition to listen to what your customers are saying about you.
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The New Conversation In Retail Commerce
8/17/2016
Conversational commerce is coming of age, and it’s being powered by a simple, inexpensive chatbot that virtually anyone can use.
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The Business Case For Better Batteries
8/17/2016
Lost productivity, inventory inaccuracy, and social irresponsibility are just a few of the sins associated with bad mobile device battery management.
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Smarter Pricing, Bigger Profit
8/17/2016
Price transparency is putting pressure on merchants to get strategic and granular about how they manage prices and drive profits.
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Watch, Click, Buy: Video Commerce Will Change Retail Forever
8/17/2016
Move over, product placement. Soon, retailers won’t just be promoting products on TV shows; they’ll be selling them there.
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Cabela’s Journey To Packaging Perfection
8/17/2016
An on-demand packaging system helped the “world’s foremost outfitter” achieve 30+ percent productivity gains and significantly reduce packaging consumption.
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Are You A Brand, Or Are You Amazon?
6/20/2016
If your brand is your lifeblood and you protect it as such, jumping on the marketplace bandwagon is attempted suicide.
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Inside 4 Game-Changing Startups
6/20/2016
Plug and Play Retail’s newest batch of startups commits to the customer experience with micro segmentation, loyalty, gamified mobile ads, and more.