Articles By Christine Kern

  1. New Retail Study Finds Shoppers Receive Less Personalized Service Online Than In-Store
    12/18/2017

    Integrating personalized help across channels is crucial for retailers to win sales.

  2. Black Friday Is Dead; Long live Black November.
    12/18/2017

    Retailers adjust to new reality of Black November as purchases spread across holiday season.

  3. Deloitte Predicts Healthy Black Friday Sales, Both Online And In Stores
    11/27/2017

    Survey finds 75 percent of Americans plan to shop over the holiday weekend.

  4. Is Black Friday Becoming Obsolete?
    11/27/2017

    What does rising ecommerce mean for traditional brick-and-mortar holiday retail sales?

  5. Walmart’s New Shelf-Scanning Robots Exemplify How AI And Humans Can Work Together
    11/6/2017

    New technology will replenish inventory and make restock more efficient.

  6. Retailers Need To Invest In Technology For Holiday Rush
    11/6/2017

    Survey finds that neglecting tech investment could cost retailers $300,000 this holiday season.

  7. Shoppers Still Frustrated By Lack Of Personalization Provided By Retailers
    11/6/2017

    More than two-thirds surveyed said they see shopping experiences as too impersonal.

  8. BJ’s Wholesale Club Launches New Mobile App
    11/6/2017

    Retailers need to leverage mobile commerce to win customers.

  9. Panelists Outline Benefits And Challenges To RFID Implementation For Retailers
    10/30/2017

    Target, Lululemon, Athletica, and Levi Strauss all say RFID has boosted performance.

  10. Target Unveils New AR Feature On Its Mobile Website
    10/30/2017

    New “See It In Your Space” feature allows shoppers to visualize products in their own rooms.