Articles By Christine Kern

  1. Retail Tactics Proven To Win Online Shoppers
    2/5/2018

    New guide demonstrates how eCommerce marketplaces are impacting global online shopping trends.

  2. Physical Stores Are Evolving To Meet New Roles For Customers
    1/29/2018

    Stores are key and will thrive, but only with transformation of in-store customer experiences.

  3. Holiday Analysis Reveals Strengths And Weaknesses In Retailers’ Omnichannel Initiatives
    1/29/2018

    As customers use more channels with higher expectations, retailers need to invest in better support.

  4. New Study Anticipates Retail Sales To Rise 6.2 Percent In 2018
    1/16/2018

    2017 proved to be a strong year for retail sales, and experts project even stronger growth in 2018.

  5. Reducing Cash Handling Can Boost Retail Sales And Profit Growth
    1/16/2018

    Report demonstrates that retailers can reclaim labor hours by automating cash handling processes.

  6. Holiday Sales Rose 4.9 Percent For 2017 In Largest Year-Over-Year Increase Since 2011
    1/8/2018

    Higher spending reflects solid consumer confidence and soaring ecommerce sales.

  7. New UPS Study Highlights The Changing Channel Dynamics Of Retail
    12/28/2017

    Empowered shoppers create changing dynamics for retailers across channels.

  8. RSR Report Examines how Retailers Can Build A Better Workforce
    12/28/2017

    As customers demand better experiences, retailers must rethink the creation of their workforce.

  9. New Retail Study Finds Shoppers Receive Less Personalized Service Online Than In-Store
    12/18/2017

    Integrating personalized help across channels is crucial for retailers to win sales.

  10. Black Friday Is Dead; Long live Black November.
    12/18/2017

    Retailers adjust to new reality of Black November as purchases spread across holiday season.