Articles By Christine Kern

  1. Retail Tactics Proven To Win Online Shoppers

    New guide demonstrates how eCommerce marketplaces are impacting global online shopping trends.

  2. Physical Stores Are Evolving To Meet New Roles For Customers

    Stores are key and will thrive, but only with transformation of in-store customer experiences.

  3. Holiday Analysis Reveals Strengths And Weaknesses In Retailers’ Omnichannel Initiatives

    As customers use more channels with higher expectations, retailers need to invest in better support.

  4. New Study Anticipates Retail Sales To Rise 6.2 Percent In 2018

    2017 proved to be a strong year for retail sales, and experts project even stronger growth in 2018.

  5. Reducing Cash Handling Can Boost Retail Sales And Profit Growth

    Report demonstrates that retailers can reclaim labor hours by automating cash handling processes.

  6. Holiday Sales Rose 4.9 Percent For 2017 In Largest Year-Over-Year Increase Since 2011

    Higher spending reflects solid consumer confidence and soaring ecommerce sales.

  7. New UPS Study Highlights The Changing Channel Dynamics Of Retail

    Empowered shoppers create changing dynamics for retailers across channels.

  8. RSR Report Examines how Retailers Can Build A Better Workforce

    As customers demand better experiences, retailers must rethink the creation of their workforce.

  9. New Retail Study Finds Shoppers Receive Less Personalized Service Online Than In-Store

    Integrating personalized help across channels is crucial for retailers to win sales.

  10. Black Friday Is Dead; Long live Black November.

    Retailers adjust to new reality of Black November as purchases spread across holiday season.