Retail IT Case Studies

  1. Driving Contact Center Excellence And Financial Performance At eBay

    If you think managing a single contact center for a single brand is challenging enough, consider for a moment the case of eBay Enterprise. eBay Enterprise manages contact centers that simultaneously support well over a hundred major retail brands—part of a global network of customer service operations with four contact centers, thousands of customer support agents, and services provided in ten languages. Their client base spans the retail spectrum from apparel and fashion accessories to consumer electronics, sporting goods, home appliances, and more.

  2. Minimizing Communication Challenges Through Strong Levels Of Customer Support At Bon-Ton

    As a major retail department store chain, Bon-Ton has a widespread employee population. Keeping managers and store operators all on the same page is of the upmost importance for success. Regional sales and other events need to be coordinated in a timely fashion, and earnings reports and regular contact from stores to corporate offices are essential to normal operations.

  3. Mohegan Sun Empowers Employees With Infor Enwisen HR Service Delivery And Infinium Self Service

    Mohegan Sun, owned by the Mohegan Tribal Gaming Authority, is one of the largest, most distinctive entertainment, gaming, and shopping destinations in the US. Situated on 185 acres in southeastern Connecticut, Mohegan Sun is within easy access of New York, Boston, Hartford, and Providence.

  4. Kellogg Company Ensures Data Reliability With Infor Enwisen HR Service Delivery

    Kellogg Company produces cereal and convenience foods, including cookies, crackers, fruit-flavored snacks, frozen waffles, and vegetarian foods. The company's many brands include Corn Flakes, Keebler, Morningstar Farms, and Famous Amos. Based in Battle Creek, MI, Kellogg manufactures products in 18 countries and markets them in more than 180 countries.

  5. Case Study: Ciao Bella

    For most small businesses, disaster preparation takes a back seat to the daily pursuit of serving customers and growing the business. Thanks to Cloud Hosting from EarthLink Business, New Jersey-based Ciao Bella—a popular gelato, sorbet and frozen-yogurt maker founded in 1983—continued its nationwide operations during a two-week power outage caused by the October 2012 Superstorm Sandy.

  6. Midwest Photo Exchange Melds Brighter Profits With High-Speed Tasks

    Many businesses share the same challenges as Midwest Photo Exchange (MPEX), but few surmount them as elegantly. This multi-channel, family-owned and operated retailer operates nine lanes in a 3,000 square-foot store. It sells nearly 30,000 SKUs of photography, computing equipment, software, and audio-visual gear, of which 10,000 sell on its webstore. Amazon, eBay, mail order, phone sales, trade shows, commercial accounts, rentals, and used equipment attract additional revenue.

  7. Smart, Simple, Secure: An End User's Story With The New AXIS A1001

    Axis enters the physical access control market with the AXIS A1001 Network Door Controller.

  8. Pricing And Efficiency — Key To This Grocer’s Bottom Line

    Consistent pricing is key to customer satisfaction and sales, and controlling this efficiently can be a real challenge for grocers like Geissler’s, who stock thousands of SKUs.

  9. charming charlie Glams Up Its Store Operations With Opterus Store Ops-Center

    With Store Ops-Center, charming charlie consistently hits 99% for messages-read compliance and tasks completed.

  10. Salon Franchise Improves Business Efficiencies And Guest Experiences

    The company desired a solution that was intuitive in order to cut down on training hours for front desk employees, yet still provided the most up-to-date and optimized tools to enable stylists to track their service and retail goals. Most importantly, the busy locations needed to keep the flow of clients running smoothly, as to not upset customers and potentially lose business.