Retail IT Case Studies

  1. Kelly-Moore Paints Gains Efficiencies With Integration

    Kelly-Moore needed to give their sales organization one view of all customer records by integrating Salesforce with their ERP and POS systems, and they needed to do so quickly.

  2. Fabricating An Agile, Efficient IT Infrastructure

    Haggar reduces storage management time by 70 percent, while reclaiming 40 hours a month for end users.

  3. Innovating The Online Home Electronics Market

    Gome implements a robust e-commerce platform and achieves 500 percent efficiency increase in the logistics of the large household appliances department compared to industry average.

  4. eBay Drives Down Transaction Costs With Data Center Solution

    eBay® needed an efficient, scalable data center to keep pace with growth and reduce costs.

  5. Major Retailer Boosts Insight With More SAP Speed

    Luxury jewellery retailer in the UK increases SAP performance by around 50 per cent with flexible storage platform.

  6. Driving Contact Center Excellence And Financial Performance At eBay

    If you think managing a single contact center for a single brand is challenging enough, consider for a moment the case of eBay Enterprise. eBay Enterprise manages contact centers that simultaneously support well over a hundred major retail brands—part of a global network of customer service operations with four contact centers, thousands of customer support agents, and services provided in ten languages. Their client base spans the retail spectrum from apparel and fashion accessories to consumer electronics, sporting goods, home appliances, and more.

  7. Minimizing Communication Challenges Through Strong Levels Of Customer Support At Bon-Ton

    As a major retail department store chain, Bon-Ton has a widespread employee population. Keeping managers and store operators all on the same page is of the upmost importance for success. Regional sales and other events need to be coordinated in a timely fashion, and earnings reports and regular contact from stores to corporate offices are essential to normal operations.

  8. Mohegan Sun Empowers Employees With Infor Enwisen HR Service Delivery And Infinium Self Service

    Mohegan Sun, owned by the Mohegan Tribal Gaming Authority, is one of the largest, most distinctive entertainment, gaming, and shopping destinations in the US. Situated on 185 acres in southeastern Connecticut, Mohegan Sun is within easy access of New York, Boston, Hartford, and Providence.

  9. Kellogg Company Ensures Data Reliability With Infor Enwisen HR Service Delivery

    Kellogg Company produces cereal and convenience foods, including cookies, crackers, fruit-flavored snacks, frozen waffles, and vegetarian foods. The company's many brands include Corn Flakes, Keebler, Morningstar Farms, and Famous Amos. Based in Battle Creek, MI, Kellogg manufactures products in 18 countries and markets them in more than 180 countries.

  10. Case Study: Ciao Bella

    For most small businesses, disaster preparation takes a back seat to the daily pursuit of serving customers and growing the business. Thanks to Cloud Hosting from EarthLink Business, New Jersey-based Ciao Bella—a popular gelato, sorbet and frozen-yogurt maker founded in 1983—continued its nationwide operations during a two-week power outage caused by the October 2012 Superstorm Sandy.